RemoteLeaf Logo
Log in Sign up

Customer Success Manager - Australia

4 days ago
Australia
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
JIRA Salesforce
Apply Now
LivePerson

LivePerson

LivePerson is a global leader in Conversational AI, offering real-time intelligent customer engagement solutions through their platform, LiveEngage, for over 18,000 clients worldwide.

Internet Software & Services
1K-5K
Founded 1995
View All Jobs 26

Description

  • Manage and nurture a portfolio of enterprise client relationships as the primary post-sale contact.
  • Drive adoption and utilization of the Conversational Cloud to help customers achieve business outcomes.
  • Act as a subject matter expert by recommending tailored solutions and best practices aligned to client goals.
  • Identify, qualify, and close upsell and cross-sell opportunities for additional revenue growth.
  • Proactively manage renewals to maintain a high retention rate across assigned accounts.
  • Serve as the primary escalation point for client issues and coordinate resolution across Engineering, Product, and Support.
  • Monitor account health and intervene early when adoption or satisfaction indicates risk.
  • Assist with onboarding new clients to ensure a smooth transition and quick time-to-value.
  • Mentor junior team members on relationship management and technical product navigation.

Requirements

  • 4+ years of professional experience in customer success, account management, or a relevant technical-commercial field.
  • Bachelor’s degree or equivalent practical experience; a Master’s degree with 2+ years of experience is also valued.
  • Experience managing a portfolio of enterprise SaaS or cloud solutions with a focus on retention and expansion.
  • Deep proficiency in complex SaaS platforms and the ability to explain technical AI concepts to non-technical stakeholders.
  • Strong understanding of conversational design, customer engagement workflows, or digital transformation trends.
  • Experience using Salesforce, Jira, or Gainsight to manage customer health and data.
  • A proactive, results-oriented growth mindset with a customer-first approach.
  • Excellent communication skills and comfort presenting to stakeholders.
  • Ability to collaborate across cross-functional teams and influence product roadmap discussions.

Benefits

  • Fully remote role (#LI-Remote) with flexible work-life balance.
  • Dedicated offices in Sydney and Melbourne for in-person collaboration if desired.
  • Employee Assistance Program (EAP) with free, confidential counseling for employees and immediate family members.
  • Fully paid life and salary continuance insurance.
  • Medibank health insurance with up to 80% of the premium paid by LivePerson.
  • Generous parental leave policy.
  • 5 additional paid LP Care Days per year, plus an extra 5 LP Care Days after annual leave is exhausted.
  • Employee Stock Participation Program (ESPP) with a discount on company shares.
  • Learning and development support, including allocated stipends.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Grafana

Manager, Observability Architects | West Coast | Remote

Grafana 1K-5K IT Services

Grafana Labs is hiring a Manager of Observability Architects to build and lead a new customer-facing technical team that drives onboarding, adoption, and expansion for strategic customers across the observability platform.

United States Full-time Lead Customer Success Manager Technical Account Manager
$235k-$286k
Grafana
27 minutes ago
Zeta Global

Customer Success Manager

Zeta Global 1K-5K Media

Zeta Global is hiring a Client Success Manager to manage a portfolio of clients and drive campaign performance, retention, and account expansion across its AI-powered marketing platform.

United States Full-time Junior Customer Success Manager
$75k-$80k
46 minutes ago
Booksy

Customer Success Retention Manager (m/f/d)

Booksy 251-1K Diversified Consumer Services

Booksy is seeking a Customer Success Retention Manager to lead customer retention efforts and reduce churn while partnering with CS, Product, Marketing, and Operations teams in a fast-scaling global SaaS environment.

Poland Full-time Senior Customer Success Manager
51 minutes ago
ShipMonk

Merchant Success Manager

ShipMonk 1K-5K Air Freight & Logistics

ShipMonk is hiring a Merchant Success Manager to manage top-tier merchant accounts and support their growth through logistics, operational guidance, and cross-functional coordination.

United States Full-time Mid Level Customer Success Manager
Salesforce
57 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers