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Customer Success Retention Manager (m/f/d)

1 hour, 22 minutes ago
Poland
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Booksy

Booksy

Booksy is a cloud-based appointment booking software for beauty professionals, offering automated scheduling, calendar management, payments, and marketing tools. With over 23 million clients worldwide, Booksy is the largest Beauty Booking Marketplace, ...

Diversified Consumer Services
251-1K
Founded 2014
$119M raised
View All Jobs 13

Description

  • Lead and support team leaders and their teams.
  • Develop and implement customer retention and revenue strategies aligned with Booksy’s goals.
  • Monitor performance, analyze data, and drive continuous process improvement across the function.
  • Lead cross-functional risk reviews and coordinate actions needed to stabilize at-risk customer accounts.
  • Influence Product and Operations roadmaps based on churn-related insights.
  • Create retention scenarios and conversation playbooks to equip Customer Success teams.

Requirements

  • 3+ years of leadership experience in Customer Success, Sales, Retention, or a similar role.
  • Strong analytical skills with the ability to turn data into clear, actionable improvements.
  • Experience building retention programs, playbooks, or churn prevention frameworks.
  • Proven success in improving renewal metrics or stabilizing at-risk customer segments.
  • Excellent communication skills with the ability to influence cross-functional teams.
  • Deep understanding of SaaS customer lifecycles, renewal risk, and adoption signals.
  • Fluent English, both written and spoken.
  • Experience in a fast-changing, globally scaling environment is a plus.

Benefits

  • Remote-first work model, with office access or fully remote work depending on the market.
  • Private medical care with Allianz, subsidized by the company and available in different package options.
  • Multisport card available as a voluntary, unsubsidized benefit.
  • Additional life insurance with Uniqa available as a voluntary, unsubsidized benefit.
  • Fully funded online consultations with a Booksy psychologist.
  • Access to an English language learning platform.
  • Access to the Worksmile platform.

Interested in this position?

Apply directly on the company website

Apply Now

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