Manager, Outbound Sales Development - SMB

12 hours, 37 minutes ago
Full-time
Junior
Sales and Business Development
Lightspeed

Lightspeed

Lightspeed is a leading point of sale (POS) and commerce platform that provides independent businesses with end-to-end solutions to manage inventory, customer management, sales, and analytics across all channels. With offices worldwide, Lightspeed help...

Professional Services
1K-5K
Founded 2005

Description

  • Design and execute an outbound prospecting strategy targeting SMB merchants ($500k–$1M GMV) within the NuORDER network.
  • Partner with the Director of Outbound Sales to align campaign strategy with FY27 MRR targets and segment growth plans.
  • Hire, onboard, and develop a team of SMB SDRs, setting clear expectations and performance standards.
  • Deliver regular 1:1 coaching focused on discovery quality, objection handling, and stakeholder navigation.
  • Build structured ramp plans to accelerate SDR productivity and reduce time-to-quota.
  • Collaborate with other Outbound SDR Managers to share best practices and maintain consistency across the outbound organization.
  • Own the end-to-end qualification process for SMB accounts from first touch through AE handoff, including defining and enforcing ICP criteria.
  • Monitor pipeline health metrics (contact rates, SQL volume, stage conversion, cycle time) and drive continuous improvement.
  • Maintain CRM hygiene and work with RevOps on accurate account-based tracking; provide regular reporting to the Director on SDR performance, pipeline contribution, and capacity planning.

Requirements

  • 2–3+ years in sales development or outbound sales, with at least 1 year in a people management role.
  • Demonstrated experience running SMB or larger SDR motions with a focus on delivering quality pipeline.
  • Proficiency with CRM systems (Salesforce preferred) and sales engagement platforms (Outreach, Salesloft, or similar).
  • Data-driven mindset with ability to analyze funnel metrics and make decisions based on pipeline data.
  • Proven coaching ability to identify individual rep gaps and tailor development plans.
  • Experience collaborating with Account Executives and Marketing on handoffs, lead scoring, and campaign alignment.
  • Fluency in English as a working language (required for this global role).

Benefits

  • Flexible paid time off and remote work policies and a flexible work environment.
  • Equity options as part of total compensation.
  • Contributions to a pension plan.
  • Training and continuous learning opportunities to grow skills and career.
  • Health and wellness credit to support physical and mental wellbeing.
  • Time off to volunteer and give back to the community.
  • Employee interest groups, networks, social committees, and sponsored sports teams.
  • Enhanced parental leave to support growing families.

Interested in this position?

Apply directly on the company website

Apply Now

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