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Strategic Account Manager - 1057 - REMOTE

53 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM
Apply Now
Lightcast

Lightcast

Lightcast is a global leader in labor market analytics, offering the world's most comprehensive labor market data through sophisticated analytical tools and intuitive reporting features. With over two decades of experience, Lightcast provides superior ...

Professional Services
251-1K
Founded 2000
$1M raised
View All Jobs 10

Description

  • Build and maintain strong relationships with assigned strategic customer accounts through regular engagement, business reviews, solution discussions, and strategic planning.
  • Partner with customers to understand business goals, identify challenges, and deliver solutions that support long-term success.
  • Manage renewals end to end, including pricing discussions, contract negotiations, contracting activities, and expansion opportunities.
  • Establish customer success goals, coordinate onboarding, monitor account health, and accelerate time-to-value.
  • Drive product adoption and customer engagement to support retention and long-term growth.
  • Collaborate with Sales, Customer Success, Product, and other stakeholders to resolve customer needs and improve the customer experience.
  • Provide strategic insights, presentations, and recommendations to strengthen customer relationships and business outcomes.
  • Maintain accurate account documentation while managing multiple priorities in a fast-paced environment.

Requirements

  • 3+ years of experience in Strategic Account Management, Account Management, Customer Success, Sales, or a related customer-facing role.
  • Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience preferred.
  • Experience managing strategic customer relationships, renewals, contract negotiations, and revenue growth opportunities.
  • Strong consultative selling, customer lifecycle management, and solution-oriented problem-solving skills.
  • Excellent written and verbal communication, presentation, negotiation, and interpersonal skills.
  • Demonstrated ability to identify customer needs, uncover expansion opportunities, and deliver cross-sell and upsell outcomes.
  • Strong analytical and organizational skills with the ability to manage multiple competing priorities and work independently in a results-driven environment.
  • Proficiency with spreadsheet, presentation, CRM, and data analysis tools.
  • Continuous learner with a collaborative, customer-focused mindset.
  • Demonstrated initiative, accountability, and persistence in driving customer outcomes.

Interested in this position?

Apply directly on the company website

Apply Now

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