Associate Solutions Architect - 1011 (MA)

1 month, 2 weeks ago
Full-time
Entry Level
Customer and Technical Support
Lightcast

Lightcast

Lightcast is a global leader in labor market analytics, offering the world's most comprehensive labor market data through sophisticated analytical tools and intuitive reporting features. With over two decades of experience, Lightcast provides superior ...

Professional Services
251-1K
Founded 2000
$1M raised

Description

  • Collaborate with Account Managers and Sales Engineers to understand solution requirements and guide client implementations.
  • Support onboarding by configuring environments, validating data delivery, and troubleshooting integration issues.
  • Serve as a post-sale technical resource to resolve customer issues and clarify REST API payloads.
  • Recommend best practices for Direct Data Shares and help clients maximize solution value.
  • Lead kickoff meetings and facilitate ongoing technical discussions and working sessions.
  • Ensure clients understand and effectively adopt Lightcast solutions.
  • Partner with Account Managers to monitor client health and identify adoption or renewal risks.
  • Support renewals and expansion opportunities by reinforcing ROI and customer value.

Requirements

  • Bachelor’s degree in a technical, analytical, or business-related field, or equivalent practical experience.
  • 0–3 years of experience in technical, analytical, consulting, customer success, or other client-facing roles, including internships.
  • Foundational knowledge of APIs, SQL, and cloud data environments.
  • Experience with programming languages such as Python is a plus.
  • Strong communication and problem-solving skills with a client-first mindset.
  • Ability to navigate technical documentation and learn new tools quickly.
  • Familiarity with large language model (LLM) tools and interest in using AI to improve prototyping, documentation, and workflows.
  • Must reside in or near the Boston, Massachusetts area for periodic in-person meetings.

Interested in this position?

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