Account Manager I (UK) - 1080

3 days, 4 hours ago
Full-time
Junior
Customer and Technical Support
Lightcast

Lightcast

Lightcast is a global leader in labor market analytics, offering the world's most comprehensive labor market data through sophisticated analytical tools and intuitive reporting features. With over two decades of experience, Lightcast provides superior ...

Professional Services
251-1K
Founded 2000
$1M raised

Description

  • Build trusted relationships with customers through proactive engagement and an understanding of their goals and challenges.
  • Conduct business assessments and recommend solutions aligned with customer needs and desired outcomes.
  • Develop and manage customer success plans with goals, milestones, responsibilities, and success measures.
  • Monitor product adoption, engagement, account health, and progress toward customer outcomes.
  • Coordinate onboarding and address risks or barriers to adoption, value realization, and renewal.
  • Demonstrate product impact and ROI through strategic presentations, value storytelling, and business reviews.
  • Own the full renewal lifecycle, including planning, pricing discussions, negotiation, contracting, forecasting, and closing.
  • Identify and execute cross-sell and upsell opportunities while maintaining accurate account and opportunity records.
  • Collaborate with Sales, Product, Support, Services, and other teams to resolve customer needs.
  • Share customer feedback and insights to improve products, services, and the customer experience.

Requirements

  • 2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
  • Experience in a SaaS, DaaS, technology, data, or subscription-based environment.
  • Experience managing customer lifecycles, product adoption, account health, renewals, and expansion.
  • Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contract execution, and closing.
  • Experience conducting business assessments, creating success plans, and communicating measurable outcomes and ROI.
  • Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
  • Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
  • Strong analytical, organizational, and problem-solving skills, with the ability to manage competing priorities.
  • Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.
  • Must be authorized to work in the United States without current or future employer sponsorship; remote work is unavailable from Alaska, Arkansas, California, Delaware, Mississippi, Montana, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, and Wyoming.

Benefits

  • Remote position, subject to Lightcast employment-location restrictions.
  • Inclusive workplace and equal-opportunity employment environment.
  • Accessible recruitment process with reasonable adjustments available upon request.

Interested in this position?

Apply directly on the company website

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