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Account Manager, Customer Success - (Retention & Renewals) - 951

2 hours, 5 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
Apply Now
Lightcast

Lightcast

Lightcast is a global leader in labor market analytics, offering the world's most comprehensive labor market data through sophisticated analytical tools and intuitive reporting features. With over two decades of experience, Lightcast provides superior ...

Professional Services
251-1K
Founded 2000
$1M raised
View All Jobs 7

Description

  • Own retention and renewal outcomes for a defined book of higher education clients, with direct accountability for renewal rates and churn prevention.
  • Lead renewal strategy well before contract end dates, including value articulation, usage analysis, pricing discussions, and renewal recommendations.
  • Manage and negotiate annual and multi-year contract renewals in partnership with Sales and Legal as needed.
  • Identify and mitigate renewal risk through proactive account planning and stakeholder engagement.
  • Build trusted advisor relationships with key client stakeholders, including executive and institutional decision-makers.
  • Lead structured account planning activities such as QBRs, success plans, and forward-looking roadmaps tied to renewal outcomes.
  • Monitor account health and usage trends, and intervene when engagement or outcomes fall below expectations.
  • Partner cross-functionally to resolve issues that could affect renewal or long-term account health.
  • Identify and advance expansion, cross-sell, and upsell opportunities aligned to client needs and institutional priorities.
  • Support onboarding, adoption, and time-to-value to strengthen long-term retention.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or a hybrid CSM/AM role within a SaaS or technology environment.
  • Demonstrated experience owning renewals and retention, including renewal planning and pricing discussions.
  • Experience managing annual and multi-year contracts strongly preferred.
  • Experience supporting higher education or similarly complex, relationship-driven customers preferred.
  • Strong communication, negotiation, and relationship-management skills.
  • Comfortable using data, reporting, and presentations to support renewal and account strategy conversations.
  • Highly organized, proactive, and accountable for outcomes.

Interested in this position?

Apply directly on the company website

Apply Now

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