Customer Success Manager

1 day, 10 hours ago
Full-time
Mid Level
Customer and Technical Support
Lifted, an Upwork Company

Lifted, an Upwork Company

Lifted is a subsidiary of Upwork Inc., launched in August 2025, that focuses on providing enterprise solutions for managing contingent talent globally. It consolidates workforce management into a unified platform, evolving from Upwork Enterprise. The company offers a comprehensive suite of services, including talent sourcing and hiring, global compliance solutions, and employer of record capabilities. Lifted enables businesses to access a vast talent pool and streamline recruitment processes. Its platform supports centralized management, allowing enterprises to onboard various types of workers worldwide efficiently. Key features include a robust technology platform, extensive global compliance solutions, and a dedicated program team to assist clients. Lifted serves notable enterprise clients such as Mobileum, Automattic, Pipedrive, and Jumio, helping them enhance their HR operations and improve productivity across multiple countries.

information technology & services
201-500
Founded 2025

Description

  • Partner with customers to achieve talent, workforce, and business goals by driving adoption among hiring managers and demonstrating value from Lifted offerings.
  • Provide consultation and training on workforce talent sourcing and management, integrations such as SSO and HRIS, product configurations, and best practices.
  • Build and execute customer success plans to maximize customer value and maintain healthy accounts.
  • Develop trusted relationships with hiring managers and maintain ongoing engagement through weekly, monthly, and QBR meetings.
  • Own retention and churn mitigation for existing spend and partner with Sales on expansion and growth opportunities.
  • Participate in the product feedback loop by sharing customer-driven feedback with R&D and communicating roadmap direction to customers.
  • Work closely with cross-functional teams including Sales, Professional Services, Talent Services, Support, Marketing, Product, Engineering, Implementation, Solution Architects, and User Research.
  • Resolve customer issues using sound judgment, customer-centric problem solving, and appropriate escalations.
  • Track forecasts and internal account health to support customer success and revenue retention efforts.

Requirements

  • 3-5+ years of experience in Customer Success, Account Management, or Sales with direct responsibility for retention targets.
  • Experience working with large enterprise customers.
  • Experience with consumption-based business models is a plus.
  • Experience in HR tech, Talent Acquisition, Staffing, or VMS/MSP industries is a plus.
  • Proven track record of meeting or exceeding retention goals and business KPIs.
  • Strong commercial orientation and business acumen.
  • Demonstrated ability to build enduring customer relationships with key stakeholders.
  • Strong consultative skills, including effective discovery and creative problem solving.
  • Excellent communication skills, including experience leading client meetings, QBRs, and product trainings.
  • Comfort with data-driven storytelling and using data to make recommendations.
  • Strong project management and time management skills with the ability to manage multiple projects simultaneously.
  • Effective collaboration skills in a matrix environment with cross-functional teams.
  • Strong ownership, bias for action, and resilience in a fast-paced startup-like environment.
  • Willingness to travel occasionally to visit key customer stakeholders in person.

Benefits

  • Comprehensive medical coverage for you and your family.
  • Unlimited PTO.
  • 401(k) plan with company matching.
  • 12 weeks of paid parental leave.
  • Eligible for sales incentive compensation.
  • Base salary range of $84,000 to $119,000 USD.
  • Estimated on-target earnings of $105,000 to $148,750 USD.

Interested in this position?

Apply directly on the company website

Apply Now

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