CRM System Administrator (Remote)

1 week, 2 days ago
Full-time
Senior
Customer and Technical Support
Libertex Group

Libertex Group

Libertex Group specializes in online trading and financial market services, leveraging over 20 years of experience to provide innovative solutions while also actively supporting charitable initiatives focused on improving the lives of children in need.

Capital Markets
251-1K
Founded 1997

Description

  • Understand Customer Support operations, challenges, and goals and improve related processes through CRM administration and consultation.
  • Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes.
  • Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to support cross-functional operations.
  • Analyze system and team performance data to provide operational insights and improve productivity.
  • Collaborate with cross-functional teams to gather business requirements and implement solutions.
  • Support troubleshooting, user training, documentation, and data integrity management.
  • Improve system performance and enhance the user experience across CRM-related processes.

Requirements

  • Strong experience in CRM administration, including permissions, workflows, custom architecture, and system optimization.
  • Knowledge of virtual phone systems, AI tools, APIs, integrations, and third-party platforms.
  • Advanced skills in formulas, data validation, reporting, dashboards, and data integrity management.
  • Ability to analyze business needs, improve operational workflows, and implement cross-functional solutions.
  • Experience in troubleshooting, user support, training, and documentation.
  • English level B2+ (Upper-Intermediate/Advanced).
  • Comfortable working in a fast-paced, changing environment with a focus on continuous process improvement.
  • Strong analytical, problem-solving, communication, and organizational skills with the ability to work independently and cross-functionally.
  • Detail-oriented and highly organized.
  • Experience configuring CRM platforms such as Salesforce, Intercom, Freshdesk, or similar; experience with self-hosted CRM systems is a plus.
  • Previous experience with CRM systems in the trading or iGaming industry is preferred.

Benefits

  • Quarterly bonuses based on company performance.
  • 24 working days of annual leave.
  • Corporate events and team-building activities.
  • Udemy Business unlimited membership and language training courses.
  • Professional and personal development opportunities in a fast-growing environment.

Interested in this position?

Apply directly on the company website

Apply Now

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