Associate Director, Client Services

1 hour, 32 minutes ago
Full-time
Senior
Sales and Business Development
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised

Description

  • Develop cross-functional marketing strategies aligned with client business goals.
  • Analyze performance data from Google Ads, Meta Ads, Google Analytics, and client CRMs to identify insights and discrepancies.
  • Build long-term client relationships and proactively mitigate churn risk.
  • Own client retention and revenue growth, including upsell and cross-sell opportunities.
  • Partner with sales and delivery teams on account expansions, crisis management, and account health.
  • Create rolling three-month plans balancing client performance goals with delivery margin targets.
  • Identify root causes of underperforming accounts and resolve issues through process changes, expectation resets, or rescopes.
  • Improve internal processes to increase client value, reduce waste, and support team effectiveness.
  • Monitor marketing industry changes, help clients capitalize on them, and develop client case studies.
  • Contribute weekly marketing news insights and points of view for clients and internal teams.

Requirements

  • 7+ years of experience in client services, account management, or client strategy.
  • At least 4 years of experience at a digital or performance marketing agency; agency experience is required.
  • Working fluency with Google Ads, Meta Ads, Google Analytics, and CRM performance metrics.
  • Ability to triangulate data across multiple sources and identify root causes.
  • Strong verbal and written communication skills, including explaining complex performance data to executive audiences.
  • Strategic, big-picture perspective connecting campaigns to client revenue and portfolio growth.
  • Intellectual curiosity and willingness to learn clients’ businesses, industries, and evolving marketing practices.
  • Ability to make sound decisions with incomplete information and adapt as priorities change.
  • Self-awareness, receptiveness to feedback, resilience, and a solutions-focused approach.

Benefits

  • $120,000–$160,000 salary range with bonus and benefits.
  • Unlimited PTO and Summer Fridays.
  • Comprehensive health, dental, and vision insurance.
  • 12 weeks of paid parental leave.
  • 401(k) with employer match.
  • Company-paid ClassPass membership.
  • Fully remote work across the continental United States.
  • Virtual team events and a collaborative, inclusive company culture.

Interested in this position?

Apply directly on the company website

Apply Now

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