Client Manager, VIP/ Institutional Clients- Senior Specialist

1 hour, 18 minutes ago
Full-time
Lead
Customer and Technical Support
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5K-10K
Founded 2017
$10M raised

Description

  • Own senior relationships and serve as the primary contact for a portfolio of global institutional and VIP clients.
  • Build long-term partnerships and identify growth and cross-selling opportunities across Binance’s product suite.
  • Expand existing client relationships through consistent engagement and understanding of client objectives.
  • Design and optimize client service processes, management standards, and account performance oversight.
  • Analyze client behavior, identify unmet needs, and produce strategic client reports.
  • Coordinate cross-functional teams to deliver tailored client solutions.
  • Lead, coach, and develop the client manager team while establishing service and performance standards.
  • Represent client needs internally and contribute insights to product strategy and business planning.

Requirements

  • 8+ years of client relationship management experience in private banking, family offices, wealth management, crypto, or fintech.
  • 5+ years of experience leading, coaching, and developing teams.
  • Strong knowledge of relevant financial, crypto, or fintech products.
  • Experience building high-value client relationships, conducting structured client profiling, and designing client engagement programs.
  • Experience across both crypto and traditional financial institutions is preferred.
  • Excellent communication and stakeholder management skills.
  • Fluency in English and Mandarin, with experience collaborating across global teams and partners.
  • Ability to manage multiple priorities and remain resilient in a fast-paced environment.
  • Genuine interest in cryptocurrency and fintech.

Benefits

  • Competitive salary and company benefits.
  • Work-from-home arrangement, subject to business needs.
  • Career growth and continuous learning opportunities.
  • Autonomy on innovative, fast-paced projects.
  • Collaboration with global, cross-functional teams.
  • Equal opportunity workplace with a commitment to workforce diversity.

Interested in this position?

Apply directly on the company website

Apply Now

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