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Veterinary Account Manager

39 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
Apply Now
roo.vet

roo.vet

Roo.vet is a pioneering veterinary relief platform that unites freelance vets and techs with hospitals, enabling financial freedom and work-life balance. Transforming the animal healthcare workplace by empowering skilled professionals nationwide.

Health Care Providers & Services
11-50
View All Jobs 5

Description

  • Serve as the primary Roo contact and advocate for assigned veterinary professionals.
  • Build and maintain strong relationships with veterinarians and veterinary staff.
  • Monitor booking data, engagement signals, and CRM insights to identify account risks and opportunities.
  • Proactively address issues and take action to prevent customer churn.
  • Manage weekly priorities based on account health and revenue opportunities.
  • Support revenue growth through effective account management and retention activities.
  • Represent Roo at veterinary events, community programs, and conferences.
  • Collaborate with internal teams to resolve customer problems and improve the veterinary professional experience.

Requirements

  • Ability to work in or support a territory aligned with the Central, Pacific, or Mountain time zone.
  • Experience building and managing customer or professional relationships.
  • Ability to use data, engagement signals, and CRM insights to guide account decisions.
  • Strong customer advocacy, problem-solving, and communication skills.
  • Willingness and ability to represent Roo at events, conferences, and community programs.
  • Demonstrated bias to urgency and focus on measurable impact.
  • Ability to seek understanding, solve customer problems, and collaborate effectively.
  • Alignment with Roo’s values, including having fun and supporting an inclusive workplace.

Benefits

  • Base salary of $75,000–$127,000 USD depending on geographic tier, skills, experience, and location.
  • Variable compensation opportunity of up to 15% based on performance.
  • Comprehensive health benefits, including a base medical plan covered at 100%.
  • Unlimited paid time off and paid maternity, paternity, and reproductive care leave.
  • 401(k) plan.
  • Stipends for home-office setup, continuing education, and monthly wellness.
  • Accelerated growth and learning opportunities.
  • Domestic travel opportunities, including regional team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

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