Enterprise Account Manager

37 minutes ago
Full-time
Mid Level
Customer and Technical Support
roo.vet

roo.vet

Roo.vet is a pioneering veterinary relief platform that unites freelance vets and techs with hospitals, enabling financial freedom and work-life balance. Transforming the animal healthcare workplace by empowering skilled professionals nationwide.

Health Care Providers & Services
11-50

Description

  • Own regional and hospital relationships across an enterprise account portfolio.
  • Support executive relationships through QBR preparation, stakeholder coordination, action tracking, and follow-through.
  • Lead hospital activation and onboarding through group sessions and efficient progression to activation.
  • Drive adoption by coaching hospital teams on posting recommendations, best practices, and blocker resolution.
  • Monitor account health and usage data to identify churn risks, engagement declines, and growth opportunities.
  • Coordinate with Roo’s Product, Operations, Support, Hospital Success, Onboarding, Business Development, and Vet Account Management teams.
  • Execute retention plans to reduce churn and increase long-term account value.
  • Bring hospital feedback into strategic planning and internal product roadmaps.
  • Co-own Net Revenue Retention outcomes for named accounts.

Requirements

  • 3+ years of experience in account management, customer experience, customer success, or multi-location client support.
  • Veterinary hospital operations experience is required.
  • Strong relationship-building skills with the ability to balance advocacy, accountability, and education.
  • Ability to work autonomously in a dynamic environment.
  • Highly organized and execution-focused, with the ability to prioritize through ambiguity.
  • Strong written and verbal communication skills.
  • Availability for 30–50% travel for partner meetings, onboarding support, and industry events.
  • Remote work capability; San Francisco-based employees work in a hybrid arrangement.

Benefits

  • Tiered salary ranges of $90,000–$155,000 USD depending on location, skills, and experience.
  • Remote-first work environment, with hybrid work for San Francisco employees.
  • Comprehensive health benefits, including 100% company-paid base medical coverage and optional premium plans.
  • Unlimited paid time off.
  • Paid maternity, paternity, and reproductive care leave.
  • 401(k) plan.
  • Stipends for home office setup, continuing education, and monthly wellness.
  • Accelerated growth and learning opportunities, birthday and anniversary gifts, and domestic team-building travel.

Interested in this position?

Apply directly on the company website

Apply Now

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