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Helpdesk Support Agent 6-Month Fixed-Term Contract [2632-304138]

2 weeks, 5 days ago
Philippines
Contract
Junior
Customer Support
Customer and Technical Support
GCP JIRA NetSuite Salesforce SQL
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LevelUp

LevelUp: WordPress specialists offering maintenance, development, and support plans for businesses. 21-day free trial available for product support and business growth.

Internet Software & Services
51-250
Founded 2017
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Description

  • Provide timely first-line support and troubleshooting for business applications, especially Salesforce and NetSuite.
  • Manage user access requests, permission updates, and support inquiries through Slack, Zendesk, and internal admin tools.
  • Document, categorize, and tag support tickets and interactions accurately.
  • Investigate complex technical or process issues and escalate them to the appropriate internal teams.
  • Collaborate with cross-functional teams and the Help Desk team to resolve issues quickly.
  • Stay current on system updates, new features, and support best practices through training and knowledge-sharing.
  • Assist with testing new processes or system changes and support knowledge base updates.
  • Help with user onboarding and access setup as needed.

Requirements

  • 2–3 years of experience in live chat customer service, technical customer support, or internal helpdesk roles.
  • Hands-on experience supporting users and troubleshooting issues in Salesforce.
  • Strong familiarity with NetSuite and business workflow support.
  • Experience managing support queues in Zendesk or similar ticketing tools.
  • Strong, professional written English for text-based support communication.
  • Consistent reliability and active online presence during scheduled working hours.
  • Availability to work Monday to Friday, 8:00 AM–5:00 PM US Central Time.
  • Must be based in the Philippines and observe Philippines holidays.
  • Basic SQL querying skills are preferred.
  • Experience with BigQuery or other reporting platforms is preferred.
  • Familiarity with Jira is preferred.
  • Experience with sales workflows, Deal Desk, or Order-to-Cash processes is preferred.

Benefits

  • Fully remote position with a fixed 40-hour work week.
  • Equipment provided.
  • HMO coverage.
  • 13th month pay.
  • Company culture focused on well-being and work-life balance.
  • Respectful work environment.

Interested in this position?

Apply directly on the company website

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