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Account Manager - Marketing industry (Talent pool)

3 weeks, 2 days ago
North Macedonia, Serbia, Bulgaria, Croatia, Poland, Romania
Full-time
Junior
Account Manager
Sales and Business Development
Asana ClickUp Content Marketing CRM Digital Marketing Email Marketing Google Analytics Monday.com SEO Social Media Marketing
Apply Now
lago

lago

lago connects talented individuals from emerging markets with high-quality remote job opportunities, facilitating professional growth and increased earnings for both workers and agencies.

Professional Services
View All Jobs 94

Description

  • Serve as the main point of contact for an assigned portfolio of marketing clients and build trust-based relationships.
  • Lead regular client meetings and check-ins to review performance, discuss strategy, and address concerns.
  • Develop and present monthly performance reports with insights and strategic recommendations.
  • Translate client goals and feedback into clear internal briefs for paid media, SEO, content, and creative teams.
  • Proactively identify upsell and expansion opportunities within existing accounts.
  • Monitor campaign performance and ensure deliverables are completed on time and to quality standards.
  • Manage client expectations around timelines, scope, and results.
  • Escalate and resolve client issues quickly to maintain high satisfaction levels.
  • Collaborate with internal specialists to develop and refine client strategies.
  • Track account health metrics such as NPS, retention, and revenue per account, and flag at-risk accounts proactively.

Requirements

  • 2 to 4 years of experience in account management, client success, or client services within a marketing agency or similar environment.
  • Strong understanding of digital marketing channels including paid media, SEO, social, email, or content.
  • Excellent written and verbal communication skills in English (B1 to C1).
  • Proven ability to manage multiple client relationships simultaneously.
  • Strong organizational skills and attention to detail.
  • Ability to interpret performance data and communicate insights clearly to non-technical clients.
  • Experience with project management and/or CRM tools.
  • Reliable internet connection and a quiet, professional environment for client calls.
  • Availability to work US time zones.
  • Comfortable working as an independent contractor.
  • Experience managing accounts in a performance marketing or ecommerce-focused agency (preferred).
  • Familiarity with marketing reporting platforms such as Google Analytics, Looker Studio, or similar (preferred).
  • Background in a specific marketing channel such as paid media, SEO, social, or email (preferred).
  • Experience identifying and closing upsell opportunities within existing client accounts (preferred).
  • Knowledge of project management tools such as Asana, Monday.com, or ClickUp (preferred).
  • Track record of high client retention and NPS scores (preferred).

Benefits

  • Remote work from anywhere with a global team.
  • Work-life balance supported by a flexible remote setup.
  • Growth opportunities to shape your role and grow with the company.
  • Join an innovative culture focused on using data to solve challenges and drive success.

Interested in this position?

Apply directly on the company website

Apply Now

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