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Support engineer

1 day, 4 hours ago
Ukraine
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
AWS Azure Cassandra Confluence CRM Docker GCP Grafana HAProxy HTTP JIRA JSON Kibana Kubernetes MariaDB Microservices Nginx Oracle PostgreSQL Prometheus REST API SOAP WebSockets XML Zabbix
Apply Now
Kyivstar

Kyivstar

Kyivstar is the leading national operator in Ukraine, providing quality mobile communication to over 26 million subscribers. As a driver of innovation and social responsibility, Kyivstar is part of the international VEON group, focusing on projects for...

Wireless Telecommunication Services
1K-5K
Founded 1994
$1600M raised
View All Jobs 39

Description

  • Analyze the needs of internal stakeholders and collaborate with technical and business teams to build effective solutions.
  • Investigate and improve IT system architecture by identifying bottlenecks and proposing performance and reliability optimizations.
  • Support the operation of the chat-bot and web application, including business process logic, API integrations, and external services.
  • Create and maintain technical documentation, architecture diagrams, procedures, and usage instructions.
  • Define monitoring, alerting, and backup requirements for services.
  • Analyze incidents, troubleshoot service failures, and provide timely, high-quality feedback.
  • Collaborate with development, DevOps, and QA teams to ensure product stability and reliability.
  • Support APIs and resolve issues related to JSON/XML, REST, and WebSocket integrations.
  • Work with logs and metrics to identify root causes of incidents using tools such as Kibana, Grafana, Loki, and Prometheus.

Requirements

  • 2+ years of experience in technical support or product maintenance for web applications or CRM systems.
  • Strong understanding of web application principles, REST APIs, HTTP protocols, and WebSocket.
  • Experience working with Unix/Linux systems.
  • Understanding of microservice architecture and hands-on experience with Docker and Kubernetes.
  • Experience with cloud infrastructure such as AWS, Azure, GCP, or private OpenStack clouds.
  • Practical experience administering databases such as Oracle, PostgreSQL, MariaDB, or Cassandra.
  • Experience configuring Nginx/HAProxy and load balancing.
  • Knowledge of monitoring tools such as Grafana, Prometheus, Kibana, and Zabbix.
  • Experience working with Jira, Confluence, and technical documentation preparation, review, and updates.
  • Understanding of data exchange formats such as JSON and XML, and knowledge of SOAP/REST.
  • English proficiency sufficient to read technical documentation.

Benefits

  • Remote or office work, depending on your preference.
  • Remote onboarding.
  • Performance bonuses, annual or quarterly depending on the role.
  • Access to extensive internal learning resources, partner programs, and a company library.
  • Health and life insurance for employees.
  • Wellbeing program and access to a corporate psychologist.
  • Mobile service compensation from Kyivstar.

Interested in this position?

Apply directly on the company website

Apply Now

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