RemoteLeaf Logo
Log in Sign up

Managed Services Customer Success

2 days, 7 hours ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
Cybersecurity
Apply Now
Kraft Kennedy

Kraft Kennedy

Kraft Kennedy is a leading technology consulting firm with 30 years of experience, specializing in IT solutions for law firms, legal departments, and financial services. Their expert team provides personalized attention and custom solutions to meet cli...

Internet Software & Services
51-250
Founded 1988
View All Jobs 6

Description

  • Serve as the primary non-technical point of contact for assigned Managed Services accounts and build trusted relationships with clients and internal teams.
  • Ensure client satisfaction by communicating feedback to management and resolving concerns in a timely manner.
  • Proactively check in with clients through regular ad hoc meetings and recurring status meetings.
  • Prepare agendas and meeting notes, track follow-up items, and coordinate updates with internal teams.
  • Work with technical teams to identify technology improvements and present recommendations to clients and the internal sales team.
  • Coordinate Quarterly Business Reviews and Annual Strategic Planning Meetings.
  • Drive relationship growth through scheduled in-person meetings at client locations.
  • Assist with onboarding new clients and contacts.
  • Manage client initiatives across accounts and develop proficiency in internal systems and operating procedures.
  • Work with Procurement on timely hardware and software renewals, review invoices for accuracy, and resolve billing issues.

Requirements

  • Bachelor’s degree preferred.
  • Demonstrated success developing and maintaining client relationships.
  • Strong customer service skills and comfort working with external audiences.
  • High energy, strong negotiation skills, and the ability to work in a fast-moving environment.
  • Strong organizational, presentation, written communication, and interpersonal skills.
  • Ability to multitask, adapt quickly to change, and perform accurate data entry.
  • Proficiency with general office applications such as Microsoft Office.
  • Self-motivated with the ability to work independently.
  • Ability to travel periodically to client locations.
  • Must live in an eligible state or district, including CT, DE, FL, GA, IL, MD, MA, NY, NV, SC, NC, TN, TX, UT, VT, VA, DC, KY, PA, OH, or WA.

Benefits

  • Family-oriented team environment with strong emphasis on work-life balance.
  • Medical, dental, HSA, life, and long-term disability insurance.
  • 401(k) with company match.
  • Phone reimbursement.
  • Holidays, vacation, and sick days.
  • Cutting-edge training on the latest technologies.
  • Employee referral bonus program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Nucleus Global

Senior Account Executive/Account Manager

Nucleus Global 51-250 Media

Senior Account Executive/Account Manager in Medical Communications at a medical affairs company, supporting a global growth account and delivering medical affairs work across an evolving therapy area.

United Kingdom Full-time Senior Account Executive Account Manager
6 hours, 7 minutes ago
Natera

National Account Manager, LGP & PE

Natera 1K-5K Pharmaceuticals

Natera is hiring a National Account Manager for its Women’s Health organization to lead national account strategy and partnerships across large group and private equity customers.

United States Full-time Senior Account Manager
$190k-$220k
6 hours, 22 minutes ago
Block

Manager, SMB Account Management, Food and Beverage

Block 10K-50K Capital Markets

Square, part of Block, is hiring a leader to manage a remote team of Food and Beverage Account Managers focused on growth and retention for SMB merchants.

United States Full-time Lead Account Manager
$149k-$270k
6 hours, 37 minutes ago
Hyphen Connect

VIP BD Manager/ Director - Global Remote

Hyphen Connect 1-10 staffing & recruiting

A crypto/Web2 finance business development professional is needed to drive institutional liquidity and TVL growth for the client's platform by sourcing and closing strategic capital and partnership opportunities.

Anywhere Full-time Mid Level Account Manager Business Development
Blockchain
7 hours, 22 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers