Associate Director, Client Services

4 hours, 54 minutes ago
Full-time
Lead
Sales and Business Development
Kobie Marketing

Kobie Marketing

Kobie Marketing specializes in providing comprehensive loyalty marketing solutions, combining strategy, technology, and program management to enhance customer experiences and drive enterprise value for leading global brands.

Professional Services
251-1K
Founded 1990

Description

  • Own day-to-day relationships across retail client accounts and lead client meetings.
  • Partner with Strategy and Decision Science teams to translate customer data into recommendations that improve participation, redemption, and ROI.
  • Define and launch seasonal, tier-based, and milestone promotions.
  • Anticipate account issues, escalate risks early, and drive resolutions.
  • Identify expansion opportunities and develop account growth roadmaps.
  • Lead product discussions and ensure client readiness for launches and major initiatives.
  • Coordinate cross-functional teams to deliver loyalty programs and strengthen client satisfaction.
  • Travel periodically for client engagements, team collaboration, training, and company events.

Requirements

  • 8–10 years of experience in marketing, customer loyalty, or CRM roles.
  • Strategic vision combined with hands-on execution capability.
  • Strong analytical skills and ability to turn data into decisions.
  • Knowledge of CRM, loyalty platforms, and customer segmentation.
  • Ability to influence and lead cross-functional teams in a fast-paced environment.
  • Bachelor’s degree in marketing, business, or a related field.
  • Ability to travel up to 15%.
  • Loyalty program management experience preferred.
  • Background in retail, e-commerce, or hospitality preferred.
  • Client services or sales experience, or an advanced degree or marketing/customer engagement certification, preferred.

Benefits

  • Remote-first, flexible work environment.
  • Flexible time off.
  • Nine company-wide holidays.
  • Benefits supporting employee growth, development, and personal well-being.
  • Inclusive, values-led workplace with diversity, equity, and inclusion initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

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