Customer Success Manager

14 minutes ago
Senior
Customer and Technical Support
KnowledgeCity

KnowledgeCity

KnowledgeCity.com is an online employee training platform offering over 25,000 video tutorials in business skills, computer software, safety, compliance, and finance. Organizations can access a robust Learning Library, create customized portals in any ...

Internet Software & Services
51-250
Founded 2007

Description

  • Own and manage a portfolio of client accounts from onboarding through renewal.
  • Lead software implementation and provide ongoing support throughout the customer lifecycle.
  • Run quarterly business reviews, technical support sessions, and renewal meetings.
  • Troubleshoot client issues and coordinate resolution with internal teams.
  • Act as the voice of the customer by sharing structured feedback with content and engineering teams.
  • Drive product adoption and identify opportunities for account growth and expansion.
  • Maintain accurate client information and interaction history in the CRM.
  • Align client goals with the platform’s capabilities to support successful outcomes.
  • Prioritize competing tasks and adapt in a fast-paced, dynamic environment.

Requirements

  • Bachelor’s degree in Business, Marketing, Communications, Information Technology, or a related field.
  • 5+ years of experience in customer success, account management, or client services.
  • Experience in SaaS, e-learning, or enterprise software environments preferred.
  • Proven experience managing mid-market or enterprise accounts and owning retention and renewal outcomes.
  • Strong technical aptitude with the ability to learn and explain a complex software platform clearly.
  • Demonstrated success driving product adoption and identifying expansion opportunities.
  • Excellent written and verbal communication skills, including leading client meetings and executive business reviews.
  • Hands-on experience with CRM and customer success tools such as Salesforce, HubSpot, Zendesk, or Gainsight.
  • Strong problem-solving and troubleshooting skills with sound escalation judgment.
  • Highly organized and self-directed with the ability to manage multiple priorities.
  • Experience in e-learning, LMS, corporate training, or EdTech preferred.
  • Familiarity with enterprise software implementation and onboarding, including SSO and user provisioning.
  • Experience mentoring or coaching junior customer success team members preferred.
  • Bilingual English/Arabic proficiency preferred.
  • Working knowledge of customer health scoring, churn-risk analysis, and success planning frameworks preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Strategic Account Manager - Customer Success

Feedzai 251-1K Diversified Financial Services

Feedzai is hiring a Strategic Account Manager to oversee strategic enterprise customer relationships and ensure successful delivery, value realization, and operational stability for its fraud prevention solutions.

14 minutes ago

Sr Creator Success Partner

LTK 1-10 Internet Software & Services

LTK is hiring a Senior Creator Success Partner to support top creator partnerships by driving growth, retention, and long-term success through strategic coaching and cross-functional collaboration.

CRM HubSpot
14 minutes ago

Creator Success Account Executive

LTK 1-10 Internet Software & Services

LTK is hiring a remote U.S.-based Creator Success Account Executive to advise a portfolio of creators on growth and help them build thriving businesses on the LTK platform.

CRM HubSpot
29 minutes ago

Customer Success Manager (Mid Market/Enterprise)

Osano 11-50 IT Services

Osano is hiring a Customer Success Manager for mid-market and enterprise accounts to own strategic customer relationships, drive retention and expansion, and help customers realize value from its privacy platform.

CRM HubSpot
29 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers