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Sr Creator Success Partner

14 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM HubSpot
Apply Now
LTK

LTK

LTK is a global technology platform that connects creators, brands, and shoppers to facilitate commerce across fashion, beauty, home, fitness, and more. Shop the latest trends, workwear ideas, wedding guest dresses, and travel looks curated by trusted ...

Internet Software & Services
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Description

  • Own a portfolio of high-value creators and serve as their senior strategic advisor.
  • Provide high-touch coaching that improves creator performance and drives incremental revenue.
  • Build long-term creator relationships through tailored communication and goal alignment.
  • Proactively identify risks, trends, and opportunities and intervene early when performance declines.
  • Lead complex, high-visibility creator situations and escalations with confidence.
  • Use AI and performance data to analyze workflows, surface insights, and improve coaching effectiveness.
  • Monitor creator KPIs and lead monthly check-ins, QBRs, and year-end performance reviews.
  • Design and deliver creator education through 1:1 sessions, webinars, office hours, resources, and events.
  • Create scalable coaching materials, templates, playbooks, and resource hubs for internal and external use.
  • Partner with Account Executives and cross-functional teams to align strategy, remove blockers, and advocate for creator needs.

Requirements

  • 7+ years of experience in the creator commerce industry, with emphasis on creator/influencer management, coaching, or a related client-facing role.
  • Experience coaching senior stakeholders such as founders, creators, or executives using data and insights to drive behavior change and revenue.
  • Proven success meeting or exceeding growth, retention, and revenue targets across a portfolio of accounts or creators.
  • Strong executive presence and storytelling skills, including the ability to present decks and lead strategic conversations.
  • Excellent written and verbal communication skills with the ability to synthesize complex data into actionable next steps.
  • High ownership, organization, and follow-through, with experience managing a book of business and multiple priorities.
  • Strong collaboration and problem-solving skills, including cross-functional issue resolution.
  • Experience with CRM and enablement tools such as HubSpot, analytics dashboards, presentation tools like Google Slides, and AI tools such as Glean.
  • Ability to operate independently, exercise strong judgment, and work through ambiguity in evolving environments.
  • Preferred: direct experience with top-tier creators or talent, building educational programs, and working in the creator economy or affiliate/commission-based models.

Benefits

  • Remote-first, productivity-first work environment.
  • Competitive compensation and benefits package.
  • 401(k) with company matching.
  • Medical, dental, and vision insurance.
  • Paid maternity leave and paid paternity leave.
  • Summer Fridays and flexible PTO.

Interested in this position?

Apply directly on the company website

Apply Now

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