Strategic Account Manager - Customer Success

1 month, 2 weeks ago
Full-time
Senior
Project and Program Management
Feedzai

Feedzai

Feedzai provides an AI-powered platform designed to detect and prevent fraud and financial crime, including money laundering, by processing large volumes of data in real-time to ensure the safety of banking and commerce transactions.

Diversified Financial Services
251-1K
Founded 2011
$278M raised

Description

  • Own the strategic relationship for dedicated accounts and serve as the primary point of contact for key client stakeholders.
  • Support Strategic Account Leads and the Head of Strategic Accounts on complex enterprise clients.
  • Build and maintain joint success plans, stakeholder alignment, and timely communication.
  • Drive value realization plans and monitor solution performance against KPIs and SLAs.
  • Partner with Product, Data Science, Customer Care, PMs, and Delivery Leads to execute roadmaps and resolve issues.
  • Lead governance forums such as SteerCos and incident reviews for dedicated accounts.
  • Track project, BAU, risks, timelines, and scope to ensure transparent delivery.
  • Act as an escalation point and coordinate mitigation plans for delivery risks and major incidents.
  • Analyze customer adoption, feedback, and performance data to recommend improvements and influence product roadmap.
  • Document best practices, support customer advocacy efforts, and help produce success stories.

Requirements

  • Bachelor's degree in Technology, Business, or a related field.
  • 5–7 years of experience in customer-facing roles such as consulting, customer success, or account management.
  • Strong understanding of the fraud prevention space, preferably for banks or acquirers.
  • Experience owning enterprise account relationships, ideally in financial services.
  • Proven ability to support senior leads on large strategic accounts.
  • Ability to analyze data and provide actionable insights.
  • Exceptional communication, presentation, and interpersonal skills.
  • Ability to explain technical concepts to both technical and non-technical audiences.
  • Strong organizational skills with the ability to prioritize, multitask, and adapt.
  • Project management skills and a collaborative mindset to work autonomously and across teams.
  • Verbal and written fluency in English.

Benefits

  • Remote-first role (#LI-Remote).
  • Opportunity to work with a globally distributed, high-performing team.
  • Structured first 30 days with training, manager time, and onboarding support.
  • Exposure to Feedzai’s products, history, and team knowledge early in the role.
  • Equal opportunity employer with a commitment to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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