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Senior Customer Education Specialist (Training)

1 hour, 41 minutes ago
United States
Full-time
Senior
Customer Success
Customer and Technical Support
Tableau
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 85

Description

  • Adapt and execute educational materials developed by the Curriculum Development team.
  • Deliver customer training in formats including small group sessions, large webinars, in-person events, and personalized workshops.
  • Drive customer success and growth by improving training-related KPIs such as product adoption, feature usage, and retention.
  • Develop and launch new 1-to-many training strategies to increase attendance and content consumption.
  • Present engaging live trainings to audiences ranging from 1-on-1 sessions to events with over 1,000 attendees.
  • Collaborate with Customer Education, Marketing, Sales, Customer Success, and Curriculum Development teams on learning goals and execution.
  • Measure training success and iterate on programs using quantitative and qualitative feedback.
  • Provide actionable insights that inform curriculum updates and product roadmap decisions.
  • Support a large customer base with a customer-centric, at-scale approach.
  • Use AI to improve workflows and build smarter systems of work.

Requirements

  • Experience building and nurturing customer relationships through live trainings and webinars.
  • Strong project management skills with a track record of delivering projects on time.
  • Excellent written and verbal communication skills across in-person, phone, video, and email.
  • Comfort presenting live, on camera, and creating engaging video or live session content.
  • Ability to analyze data using Excel, Tableau, or similar tools.
  • Background or strong interest in marketing, especially for DTC brands.
  • Experience with ecommerce platforms and advising customers on marketing strategy is preferred.
  • Comfort working in a fast-paced environment with multiple priorities.
  • Ability to work effectively on collaborative cross-functional teams.
  • Experience using AI in work or personal projects and interest in learning AI tools and workflows quickly.
  • Willingness to travel up to 10% for onboarding, client or partner work, team meetings, or industry events.

Benefits

  • Base salary range of $88,000 to $132,000 USD for US locations.
  • Eligibility for the company’s annual cash bonus plan.
  • Variable compensation (OTE) for sales and customer success roles.
  • Equity and sign-on payments may be included in total compensation.
  • Comprehensive health, welfare, and wellbeing benefits based on eligibility.
  • Flexible travel scheduling coordinated in advance.
  • Accommodations available as needed for AI-related requirements and accessibility.

Interested in this position?

Apply directly on the company website

Apply Now

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