Lead GTM Data Operations Analyst, AI Workflows

11 hours, 32 minutes ago
Full-time
Mid Level
Artificial Intelligence and Machine Learning
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012

Description

  • Run and monitor production agent pipeline sessions, diagnose failures, and resolve issues without escalating to the function lead.
  • Execute long-running pipeline runs in Claude Code and tmux, review logs and outputs, and confirm data integrity before downstream handoff.
  • Maintain pipeline orchestration scripts and configuration, and extend agent coverage as new data elements are prioritized.
  • Refine detection rules, prompt logic, and confidence thresholds based on output analysis and error patterns.
  • Evaluate agent accuracy by segment and recommend workflow or rule changes backed by evidence.
  • Run vendor-versus-AI enrichment bake-offs to optimize cost, coverage, and accuracy.
  • Own the handoff between Sentinel detection output and offshore triage queues, including queue structure, priority tiers, and resolution instructions.
  • Monitor offshore resolution quality and throughput, and close the feedback loop back into agent configuration.
  • Manage enrichment operations, including AI-assisted workflows, evidence links, confidence thresholds, and promote-to-production controls.
  • Keep data dictionaries, SOPs, and runbooks current as agents and processes evolve.

Requirements

  • 3–6 years of experience in Data Ops, Sales Ops, or GTM Ops with hands-on ownership of account and contact data quality.
  • Proficiency with Snowflake for SQL querying, analysis, and validation.
  • Experience with SFDC, including object model, field configuration, and data flows.
  • Working experience with Claude Code or comparable LLM-based tooling in an operational context.
  • Experience designing and running AI-assisted enrichment workflows such as Clay plus LLM prompts.
  • Comfort working in a command-line environment, including tmux, shell scripts, log analysis, and batch process monitoring.
  • A process design mindset with a bias toward measurable outcomes and strong written communication.
  • Experience with account/contact data vendors such as D&B, ZoomInfo, Clearbit, or StoreLeads is a strong plus.
  • Python for QA scripting, sampling, or light automation is a strong plus.
  • Familiarity with prompt engineering, confidence scoring, and AI guardrails is a strong plus.

Benefits

  • Base salary range of $124,000 to $186,000 USD.
  • Eligibility for the company’s annual cash bonus plan.
  • Eligibility for equity compensation and sign-on payments.
  • Comprehensive health, welfare, and wellbeing benefits, subject to eligibility.
  • Up to 10% travel for onboarding, team meetings, client or partner work, and industry events.
  • Support for accommodations as needed.
  • Flexible application and interview policies with responsible AI guidance and privacy notice disclosures.

Interested in this position?

Apply directly on the company website

Apply Now

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