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Director of Engineering - Growth & Engagement

2 weeks ago
United States
Full-time
Executive
Director of Engineering
Software Development
Microservices
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 114

Description

  • Own the engineering strategy, execution, and operating cadence across K-Social, Growth, and Customer Hub.
  • Lead the engineering evolution of K-Social, turning social engagement into enriched customer profile data and enabling related product capabilities.
  • Drive the Growth portfolio across onboarding, free-to-paid activation, and cross-sell to improve conversion and time-to-value.
  • Shape Customer Hub into a personalized onsite experience that supports signed-in shopping, proactive support, recommendations, offers, and self-service account management.
  • Build and sustain a high-velocity experimentation culture with strong instrumentation, frameworks, and decision-making rigor.
  • Partner with Product, Design, Data, Marketing, Support, and engineering leaders to turn ambiguous opportunities into shipped outcomes.
  • Raise the bar on frontend quality, product polish, performance, and reliability across customer-facing surfaces.
  • Balance near-term delivery with longer-term investments in experimentation infrastructure, identity/profile foundations, personalization capabilities, and product architecture.
  • Define and operate against a portfolio scorecard with metrics tied to profile capture, activation, conversion, experiment velocity, cross-sell, engagement, self-service completion, and adoption.
  • Coach managers and senior engineers, clarify ownership, and build an inclusive leadership bench across the org.
  • Bring an AI-first mindset to product and organizational decisions, including experimenting with AI tools to improve personalization, experimentation, support, and workflow efficiency.

Requirements

  • 10+ years of software engineering experience, including significant experience leading multiple product engineering teams in a high-growth SaaS environment.
  • Experience managing managers and senior engineers and scaling impact through clear expectations and strong operating systems.
  • Meaningful product-led growth experience, including ownership of onboarding, activation, conversion, monetization, cross-sell, or similar growth motions.
  • Experience building or scaling experimentation practices using formal platforms or lightweight frameworks.
  • A product-minded engineering leadership style that connects technical decisions to customer value, adoption, and revenue impact.
  • Strong product sense and experience leading customer-facing application teams where UX quality, time-to-value, and iteration speed matter.
  • Frontend fluency to lead teams building interactive, personalized customer experiences with attention to polish, usability, and performance.
  • Highly data-driven operating style with the ability to define metrics, identify funnel friction, evaluate tradeoffs, and course-correct quickly.
  • Strong cross-functional collaboration skills with Product, Design, Data, GTM, and Support partners.
  • Ability to move with urgency and judgment, make hard tradeoffs, and deliver high-quality outcomes.
  • Experience experimenting with AI in work or personal projects and a strong interest in learning and applying AI tools responsibly.
  • Practical point of view on where AI improves customer-facing products and engineering workflows while balancing speed with privacy, safety, and human judgment.
  • Preferred experience in martech, ecommerce, personalization, customer data, identity, or profile-linked products.
  • Preferred experience integrating with social platforms or building on external ecosystem APIs.
  • Preferred experience with signed-in customer experiences, self-service support flows, merchandising, or account-management surfaces.
  • Preferred experience spanning both zero-to-one product areas and scaled product portfolios.
  • Preferred familiarity with experimentation platforms, growth analytics, or personalization systems at scale.

Benefits

  • Base salary range of $244,000 to $366,000 USD.
  • Participation in the company’s annual cash bonus plan.
  • Equity and sign-on payments may be included in the total compensation package.
  • Comprehensive health, welfare, and wellbeing benefits based on eligibility.
  • Up to 10% travel for onboarding, partner work, team meetings, and industry events, coordinated in advance.
  • Generous benefits and support for employees, as described by the company.
  • Accommodations available as needed for AI fluency and responsible AI use expectations.

Interested in this position?

Apply directly on the company website

Apply Now

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