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Customer Success Manager

1 hour, 25 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM Email Marketing Salesforce
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 62

Description

  • Serve as the trusted advisor for approximately 40 customers and own the customer success relationship.
  • Develop tailored success plans that drive platform adoption and help customers achieve their goals.
  • Identify opportunities to recommend additional Klaviyo products that can increase customer revenue.
  • Review customer performance proactively, address open issues, and manage escalation and messaging.
  • Collaborate cross-functionally with Onboarding, Customer Growth, and internal teams to support customer outcomes.
  • Set priorities and create plans to resolve customer issues in a timely manner.
  • Provide both strategic guidance and tactical support to customers.
  • Communicate clearly with technical and non-technical users across multiple channels.
  • Contribute product feedback to improve customer engagement and the platform experience.
  • Promote a collaborative, empathetic, and inclusive team environment while exploring AI-enabled workflows.

Requirements

  • 2+ years of customer success experience with a track record of managing multiple stakeholder relationships on an account.
  • Experience explaining how to achieve business goals using software to end users.
  • Track record of creative problem solving for customers and end users.
  • Experience in marketing or advising customers on marketing strategy.
  • Comfort discussing account renewals, upgrades, and cancellations.
  • Strong organizational and project management skills.
  • Excellent communication skills via phone, video conference, and email.
  • Experience with Microsoft Office Suite, G-Suite, Google Sheets, and PowerPoint.
  • Experience managing customer relationships through Salesforce or a similar CRM.
  • Experience with email marketing platforms and e-commerce platforms is a plus.
  • Curious, adaptable, and eager to learn in a quickly changing environment.
  • Experience experimenting with AI tools or workflows is preferred.

Benefits

  • Base salary range of $72,000 to $108,000 USD.
  • Participation in the annual cash bonus plan.
  • Variable compensation/OTE for sales and customer success roles.
  • Equity and sign-on payments may be included in total compensation.
  • Comprehensive health, welfare, and wellbeing benefits, based on eligibility.
  • Up to 10% travel for onboarding, client or partner work, team meetings, and industry events.
  • Flexible consideration of location-based salary within the U.S. market.

Interested in this position?

Apply directly on the company website

Apply Now

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