Podium

Podium offers a comprehensive platform for local businesses to enhance customer experiences, manage reviews, and streamline interactions with growth, communication, and payment tools. Simplifying business interactions for businesses and consumers alike.

Internet Software & Services

Information Technology

1K-5K (1300)

Founded 2013

$419M raised

10 open positions

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AI Customer Success Manager - SMB (Automotive)

1 month, 1 week ago

United States

Full-time

Junior

Customer Success Manager

Customer and Technical Support

CRM LLM

Apply Now

Podium

Internet Software & Services

1K-5K

Founded 2013

$419M raised

View All Jobs 10

Description

Serve as the primary post-sales point of contact for a portfolio of small business customers.
Develop and execute strategies that increase customer engagement, satisfaction, and product adoption.
Help customers achieve maximum value from Podium products and support their business objectives.
Identify upsell and cross-sell opportunities within existing accounts.
Proactively manage renewals to secure retention and reduce churn.
Conduct regular customer check-ins to assess satisfaction, uncover needs, and recommend improvements.
Respond to customer inquiries, issues, and escalations while anticipating and addressing potential challenges.
Build trusted customer relationships and advocate for customer feedback internally with product and engineering teams.

Requirements

1+ years of experience in a customer-facing role such as Customer Success Manager, Account Manager, or Client Services Manager.
Experience in the software or SaaS industry, preferred.
Working knowledge of AI technologies such as LLMs, Voice AI, and automation platforms.
Hands-on experience applying AI technologies in real-world contexts.
Strong communication and interpersonal skills with the ability to build rapport and credibility at all levels.
Excellent problem-solving and analytical abilities.
Ability to quickly understand complex software concepts.
Empathetic, customer-centric mindset focused on customer success.
Results-driven approach with a focus on customer satisfaction and retention goals.
Collaborative team player with the ability to work cross-functionally.
Experience with customer success platforms and tools, preferred.
Familiarity with CRM and customer support software, preferred.
Knowledge of online reputation management and customer feedback processes, preferred.
Willingness to travel up to 20% of the time.

Benefits

Open and transparent culture.
Life insurance plus long-term and short-term disability coverage.
Paid maternity and paternity leave.
Fertility benefits.
Generous vacation time, including three 4-day summer holiday weekends.
Excellent medical, dental, and vision benefits.
401(k) plan.
Bi-annual swag drops with Podium gear and apparel.

Interested in this position?

Apply directly on the company website

Apply Now

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