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Customer Education Specialist

2 hours, 7 minutes ago
United States
Full-time
Mid Level
Content Writer
Marketing and Growth
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 54

Description

  • Execute day-to-day content operations for customer education materials.
  • Research, write, and conceptualize content for courses, lessons, and on-demand learning resources.
  • Collaborate with video producers and designers to bring content strategies to life across written and video formats.
  • Pitch new content ideas based on customer challenges, opportunities, and content gaps.
  • Work with Curriculum Development, Learner Experience, marketing, sales, and customer success teams on educational resources.
  • Monitor content performance and use data to recommend future content topics and improvements.
  • Help reduce support tickets and improve customer engagement through effective educational content.
  • Transform workflows by putting AI at the center and building smarter systems from the ground up.

Requirements

  • Background in marketing strategy.
  • Experience as a storyteller, writer, and communicator.
  • Comfortable on camera and able to create digestible, engaging videos.
  • Strong understanding of the eCommerce marketing landscape.
  • Solid understanding of adult learning principles and effective educational content design.
  • Customer-first mindset focused on helping customers achieve business goals.
  • Ability to maintain content quality and consistency with Klaviyo’s brand.
  • Up to 10% travel may be required.
  • AI fluency with responsible use of AI, including privacy, security, bias awareness, and human-in-the-loop practices.

Benefits

  • Base salary range of $68,000 to $102,000 USD for U.S. locations.
  • Participation in the company’s annual cash bonus plan may be included.
  • Equity may be included in the total compensation package.
  • Sign-on payments may be included.
  • Comprehensive health, welfare, and wellbeing benefits based on eligibility.
  • Generous benefits package.
  • Flexible travel arranged in advance when needed.

Interested in this position?

Apply directly on the company website

Apply Now

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