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Compliance Operations Analyst

2 weeks, 4 days ago
United States
Full-time
Mid Level
Operations Analyst
Customer and Technical Support
Datadog E-commerce LLM Looker Pandas Python Salesforce SIEM Splunk SQL Tableau
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 117

Description

  • Monitor anti-abuse signals, logs, and alerts to identify likely abuse and recommend mitigations within established guardrails.
  • Investigate compliance and deliverability-impacting abuse events and escalate issues for timely response and mitigation.
  • Perform customer-impacting incident triage, document timelines and key facts, and execute assigned follow-up tasks.
  • Generate, review, and interpret reporting on threat alerts, unwanted mail rate, time to detection, and response time.
  • Monitor assigned signal health, identify noise or failure modes, and raise issues when behavior deviates from expectations.
  • Partner with Engineering and Security to test and implement signal tuning and improve compliance policies and infrastructure.
  • Follow standard compliance workflows while identifying process gaps and opportunities for incremental improvement.
  • Contribute to cross-functional projects and represent the operational voice of compliance in incident response and program design.
  • Collaborate with internal teams and external vendors to route work, document outcomes, and surface recurring patterns.
  • Write clear case notes, runbook steps, dashboard annotations, and training content to support knowledge sharing.

Requirements

  • 3+ years of experience in a technical SaaS company, anti-abuse, trust & safety, or compliance operations role, preferably at an ESP or high-volume marketing communications provider.
  • Experience analyzing infrastructure-level and behavioral data, reviewing dashboards, spotting anomalies, and summarizing findings into recommendations.
  • SQL or equivalent query experience is strongly preferred.
  • Understanding of how AI and automation are used in detection systems and operational workflows, with experience using approved AI tools in a human-in-the-loop process.
  • Proven experience with anti-abuse or fraud prevention tools such as Sift, Stripe Radar, eHawk, or similar.
  • Strong understanding of fraud and abuse landscapes, security protocols, and messaging compliance across email, SMS, privacy standards, and global regulations.
  • Familiarity with log analysis, signal monitoring, or SIEM-style tools such as Splunk or Datadog.
  • Familiarity with APIs, email and text message marketing platforms, and e-commerce ecosystems.
  • Proficiency with Google Workspace, Zendesk or equivalent case management tools, Salesforce, and ticketing systems.
  • Bonus: participation in anti-abuse industry groups such as M3AAWG, experience with SMS/MMS, technical writing, training, or web development, Python, pandas, BI tools like Looker or Tableau, and workflow automation tools such as Zapier or internal scripting.

Benefits

  • Base salary range of $96,000 to $144,000 USD for US locations.
  • Eligibility for the company’s annual cash bonus plan.
  • Equity and sign-on payments may be included in total compensation.
  • Comprehensive health, welfare, and wellbeing benefits based on eligibility.
  • Up to 10% travel may be required for onboarding, partner work, team meetings, or industry events.
  • Flexible consideration of location-based compensation determined by skills, experience, education, training, and work location.

Interested in this position?

Apply directly on the company website

Apply Now

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