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General Manager, SMB - US-Based

2 hours, 19 minutes ago
United States
Full-time
Executive
Head of Sales
Sales and Business Development
Apply Now
Toptal

Toptal

Toptal is a curated talent marketplace connecting freelance software developers, designers, finance experts, product managers, and project managers with businesses globally. With a focus on top 3% talent in software engineering, design, and finance, To...

Construction & Engineering
5K-10K
Founded 2010
$4M raised
View All Jobs 26

Description

  • Set and execute the SMB strategy, business plan, financial objectives, and investment priorities.
  • Own revenue, profitability, budget, forecasting, resource allocation, and P&L performance.
  • Improve conversion from initial contact through first engagement by strengthening response, discovery, qualification, and closing processes.
  • Develop client retention, account management, expansion, and repeat-business strategies.
  • Build outbound sales and targeted marketing campaigns with Marketing, Sales Development, and Enterprise industry teams.
  • Develop partnerships that generate qualified demand through referrals, co-selling, and resale motions.
  • Expand adoption of Toptal’s services and AI-based solutions beyond individual talent engagements.
  • Recruit, coach, and manage sales leaders and sellers while maintaining rigorous performance standards.
  • Align staffing, coverage, operations, matching, and delivery capacity with client demand.
  • Establish reliable commercial reporting, test improvements, and use technology and AI to improve execution.

Requirements

  • Bachelor’s degree required; MBA or master’s degree in engineering, computer science, physics, or mathematics preferred.
  • 12+ years of B2B commercial experience, including SaaS or services sales and high-volume SMB growth.
  • 5+ years leading sales and account management teams, including managers.
  • Experience leading new-client acquisition and account management, with measurable improvements in conversion, retention, and expansion.
  • Demonstrated accountability for revenue, profitability, pricing, staffing, investment, and client coverage decisions.
  • Experience building outbound sales and measurable marketing campaigns with Marketing and Sales Development.
  • Experience activating partnerships that generate qualified opportunities and revenue.
  • Strong analytical judgment and ability to diagnose performance issues and evaluate business changes.
  • Technology, AI, and services-delivery fluency sufficient to evaluate commercial opportunities and client needs.
  • Strong written and verbal communication, proposal, presentation, leadership, coaching, and independent working skills.
  • Ability to work in a fast-paced environment, manage deadlines, use digital collaboration tools, and travel as needed.
  • Must be authorized to work in the US at hire; resumes and communication must be in English.

Benefits

  • Remote position with flexible paid time off.
  • Base salary plus eligibility for monthly commissions based on engagement revenue.
  • 401(k) retirement plan.
  • Medical, dental, and vision insurance.
  • Basic life insurance and short- and long-term disability coverage.
  • Flexible spending, dependent care, and health savings accounts.
  • Telehealth services and employee assistance program.

Interested in this position?

Apply directly on the company website

Apply Now

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