Sales Account Manager

3 weeks, 2 days ago
Full-time
Mid Level
Customer and Technical Support
Keyloop

Keyloop

Keyloop is the largest global automotive technology solutions provider, offering future motive technology to enhance the car buying and owning experience. Their comprehensive solutions cover the entire consumer lifecycle, empowering growth through dist...

Automotive
1K-5K

Description

  • Serve as the primary contact and trusted advisor for a portfolio of automotive retail clients.
  • Lead retention and revenue-growth initiatives, including upsell and cross-sell opportunities.
  • Coordinate sales, professional services, and customer success teams within cross-functional account pods.
  • Develop and maintain strategic account plans covering client goals, risks, opportunities, and outcomes.
  • Advocate for customer needs across product development, support, and service delivery.
  • Monitor account health and performance data to improve adoption, satisfaction, and business results.
  • Manage senior stakeholder relationships and support commercial discussions and contract negotiations.
  • Travel across the region as needed.

Requirements

  • At least 4 years of hands-on experience managing client accounts, focused on customer success and business growth.
  • Experience in account management, preferably within the SaaS or software sector.
  • Strong understanding of SaaS business models and customer lifecycle management.
  • Automotive retail experience is preferred.
  • Familiarity with solution selling or consultative selling methodologies.
  • Knowledge of customer success best practices and account retention strategies.
  • Exceptional relationship-building, communication, and consultative customer-management skills.
  • Ability to lead cross-functional teams and manage multiple stakeholders in complex environments.
  • Comfort with commercial discussions, contract negotiations, and revenue accountability.
  • Strategic, results-driven approach with the ability to translate business needs into actionable solutions; academic qualifications are not required.

Benefits

  • Performance-based pay and benefits.
  • Training, development investment, and career-growth opportunities.
  • Supportive, collaborative, and inclusive work environment.
  • Opportunities to collaborate with global industry experts and work with innovative products and services.
  • AI tools and training to support creativity and productivity.
  • Equal-opportunity workplace that values diversity and welcomes candidates from all backgrounds.

Interested in this position?

Apply directly on the company website

Apply Now

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