RemoteLeaf Logo
Log in Sign up

Technical Support - N

2 weeks, 4 days ago
Philippines
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
AWS Azure Cybersecurity DNS JIRA Linux macOS TCP/IP
Apply Now
Keller Executive Search

Keller Executive Search

Keller Executive Search is a leading global headhunting and recruitment firm with a presence in 48 countries. We specialize in finding quality leaders to drive business success through retained executive search and a range of curated services, includin...

Professional Services
1-10
View All Jobs 33

Description

  • Provide technical support via phone, email, chat, and ticketing systems.
  • Troubleshoot hardware, software, network, and system-related issues.
  • Diagnose problems and implement timely and effective solutions.
  • Escalate complex or unresolved issues to higher-level support teams.
  • Document incidents, solutions, and troubleshooting steps in support systems.
  • Install, configure, and maintain systems, applications, and devices.
  • Assist with system upgrades, patches, and routine maintenance.
  • Monitor system performance and proactively identify potential issues.
  • Educate users on best practices and proper system usage.
  • Collaborate with cross-functional teams including IT, engineering, and product teams.

Requirements

  • Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
  • Proven experience in technical support, help desk, or IT services.
  • Strong troubleshooting and problem-solving skills.
  • Knowledge of operating systems including Windows, macOS, and Linux.
  • Familiarity with networking concepts such as TCP/IP, DNS, and VPN.
  • Experience with ticketing systems such as ServiceNow, Zendesk, or Jira.
  • Good understanding of hardware components and peripherals.
  • Strong communication and customer service skills.
  • Ability to work independently and under pressure.
  • Certifications such as CompTIA A+, Network+, or ITIL are preferred.
  • Experience supporting enterprise applications or cloud platforms such as Microsoft 365, Azure, or AWS is preferred.
  • Knowledge of cybersecurity basics is preferred.

Benefits

  • May require shift work, including nights and weekends depending on the designation.
  • Office-based, remote, or hybrid work setup may be available.
  • Opportunity to work in a fast-paced support environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

OrganOx

Field Clinical Specialist -South West Europe (f/m/d)

OrganOx 11-50 Health Care Providers & Services

OrganOx is seeking a remote Field Clinical Specialist in Germany to train and support transplant teams using its organ preservation technology and to help drive adoption across clinical centers in Europe.

Germany Europe Full-time Senior Technical Support Engineer
20 hours, 3 minutes ago
Mercier Consultancy

iRobot Support Specialist with German and English - Work Remote In Bulgaria

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a remote iRobot Support Specialist in Bulgaria to provide bilingual customer support for iRobot products and resolve customer issues as the first point of contact.

Germany Bulgaria Switzerland Austria Full-time Junior Technical Support Engineer
CRM
20 hours, 18 minutes ago
Mercier Consultancy

French Speaking iRobot Support Specialist - Work Remote In Bulgaria

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a remote French Speaking iRobot Support Specialist in Bulgaria to provide customer service and technical support for iRobot products.

France Belgium Bulgaria Greece Full-time Junior Technical Support Engineer
CRM
20 hours, 18 minutes ago
Softdocs

Client Support Technician

Softdocs 51-250 Internet Software & Services

Softdocs is hiring a remote Client Support Technician to troubleshoot and resolve customer issues across its cloud-based document management and eForms platform for education and the public sector.

United States Full-time Junior Technical Support Engineer
CSS HTML JavaScript SQL Server
20 hours, 18 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers