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Technical Support - N

10 hours, 19 minutes ago
Philippines
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
AWS Azure Cybersecurity DNS JIRA Linux macOS TCP/IP
Apply Now
Keller Executive Search

Keller Executive Search

Keller Executive Search is a leading global headhunting and recruitment firm with a presence in 48 countries. We specialize in finding quality leaders to drive business success through retained executive search and a range of curated services, includin...

Professional Services
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Description

  • Provide technical support via phone, email, chat, and ticketing systems.
  • Troubleshoot hardware, software, network, and system-related issues.
  • Diagnose problems and implement timely and effective solutions.
  • Escalate complex or unresolved issues to higher-level support teams.
  • Document incidents, solutions, and troubleshooting steps in support systems.
  • Install, configure, and maintain systems, applications, and devices.
  • Assist with system upgrades, patches, and routine maintenance.
  • Monitor system performance and proactively identify potential issues.
  • Educate users on best practices and proper system usage.
  • Collaborate with cross-functional teams including IT, engineering, and product teams.

Requirements

  • Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
  • Proven experience in technical support, help desk, or IT services.
  • Strong troubleshooting and problem-solving skills.
  • Knowledge of operating systems including Windows, macOS, and Linux.
  • Familiarity with networking concepts such as TCP/IP, DNS, and VPN.
  • Experience with ticketing systems such as ServiceNow, Zendesk, or Jira.
  • Good understanding of hardware components and peripherals.
  • Strong communication and customer service skills.
  • Ability to work independently and under pressure.
  • Certifications such as CompTIA A+, Network+, or ITIL are preferred.
  • Experience supporting enterprise applications or cloud platforms such as Microsoft 365, Azure, or AWS is preferred.
  • Knowledge of cybersecurity basics is preferred.

Benefits

  • May require shift work, including nights and weekends depending on the designation.
  • Office-based, remote, or hybrid work setup may be available.
  • Opportunity to work in a fast-paced support environment.

Interested in this position?

Apply directly on the company website

Apply Now

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