Kaseya

Kaseya

Kaseya provides integrated IT management and security solutions for MSPs and SMBs, enabling centralized IT operations, remote management, cybersecurity, and automation.

IT Services
1K-5K
Founded 2000
$567M raised

Description

  • Enable product teams by teaching, coaching, and guiding them on data and ML best practices.
  • Lead complex data analysis, ML modeling, architecture, and implementation work to accelerate teams.
  • Own data analysis, ML modeling, and workflow logic for AI-assisted request understanding, enrichment, routing, and resolution.
  • Explore and analyze data using Python, pandas, and PySpark or similar tools.
  • Use matrix factorization, clustering, dimensionality reduction, and related methods to prepare data and identify latent factors.
  • Create, tune, and productionize ML models for categorization, recommendations, similarity, prediction, and ranking tasks.
  • Design and implement AI-driven ingest flows that convert unstructured inputs into structured data.
  • Build workflows that auto-fill fields, request missing information, surface similar past cases, and resolve simple requests end-to-end when safe.
  • Work closely with engineers to integrate models into production systems with monitoring, fallbacks, and guardrails.
  • Mentor junior data/ML engineers and analysts through code reviews, model reviews, and pair work.

Requirements

  • 5+ years of experience in data science, ML engineering, or a similar applied role, with a strong record of shipping production data/ML features.
  • Strong Python skills and experience with pandas for data analysis.
  • Experience with PySpark or other distributed data processing frameworks.
  • Solid understanding of ML fundamentals, including supervised learning and classification models.
  • Experience with matrix factorization, embeddings, or latent factor models.
  • Experience with feature engineering and model evaluation using offline metrics and online experiments.
  • Proficiency with PyTorch or a similar deep learning framework and related ML tooling.
  • Strong SQL skills and experience with modern data warehouses or data lakes.
  • Comfort working with APIs, microservices, and production integration of ML models, including performance and reliability considerations.
  • Experience serving as a technical lead or senior individual contributor across multiple teams or projects.
  • Experience with LLMs and language-centric workflows such as RAG, prompt engineering, fine-tuning, and tool or agent orchestration (nice to have).
  • Experience building agent-assist features or automated workflows in operational or customer-facing products (nice to have).
  • Familiarity with MLOps tools such as MLflow, Kubeflow, SageMaker, or Vertex, plus production model monitoring (nice to have).
  • Prior experience in a platform or enablement role supporting many product teams with shared data and ML capabilities (nice to have).

Benefits

  • Backed by Insight Venture Partners.
  • Equal employment opportunity regardless of protected characteristics.

Interested in this position?

Apply directly on the company website

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