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Field Service Technician II (Southeast MI)

7 hours, 30 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
TCP/IP
Apply Now
K Group Companies

K Group Companies

K Group Companies is a group of technology service providers based in Grand Rapids, MI, offering a wide range of IT solutions including managed IT services, SOC services, physical security systems, nurse call systems, web & application development, and...

Internet Software & Services
51-250
Founded 1979
View All Jobs 9

Description

  • Execute Level 1 installer responsibilities to maintain high standards of installation and service.
  • Manage project and service tickets with strong organization and timely updates.
  • Own assigned tasks by understanding project scope and service expectations.
  • Lead installation teams by delegating tasks and maintaining a collaborative work environment.
  • Mentor Level 1 installers and support their development through feedback and coaching.
  • Communicate regularly with Project Delivery Coordinators, Project Managers, and customers to support project execution.
  • Configure, program, and commission systems, including nurse call, card access, and video surveillance products.
  • Perform Factory Authorized Testing (FAT) before installation to ensure product quality and performance.
  • Deliver basic customer training on system operations.
  • Accept additional duties as needed to support business operations.

Requirements

  • Minimum 2 years of experience in a previous construction trade.
  • Advanced knowledge of electricity, including high- and/or low-voltage systems.
  • Hands-on field experience from previous work experience.
  • Basic telecommunication knowledge, including TCP/IP, general networking, computers, and VoIP.
  • Ability to identify and use common low-voltage cabling.
  • Working knowledge of basic IT networking, configurations, and IP addressing.
  • Ability to read architectural drawings.
  • Team management or supervisor experience.
  • Experience completing projects within scope and using service ticketing processes.
  • Knowledge of fire, CCTV, intrusion, or emergency nurse call systems is preferred.
  • Excellent communication skills.
  • Valid U.S. driver’s license.

Benefits

  • Paid Time Off (PTO).
  • Volunteer Paid Time Off (VTO).
  • 100% employer-paid family health insurance premium.
  • 100% employer-paid disability insurance.
  • 100% employer-paid dental and vision insurance.
  • 401(k) with annual Safe Harbor company contributions.
  • Profit sharing opportunities.
  • Bonus programs.

Interested in this position?

Apply directly on the company website

Apply Now

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