IT Ops Lead

1 month, 2 weeks ago
Contract
Lead
Customer and Technical Support
JustMarkets

JustMarkets

JustMarkets is a leading online trading platform that offers a wide range of financial instruments including Forex, CFDs, Gold, and Oil. With low spreads, high leverage up to 1:3000, and fast execution, JustMarkets provides a next-level trading experie...

Capital Markets
1-10

Description

  • Lead daily help desk operations and define the long-term strategy for the function, ensuring operational stability, SLA compliance, and service quality.
  • Maintain and monitor corporate network equipment, access control systems, and overall network performance.
  • Oversee hardware lifecycle processes, including procurement, setup, maintenance, and replacement.
  • Manage and optimize corporate software licenses.
  • Supervise the configuration and support of macOS, Linux, and Windows environments.
  • Standardize onboarding and offboarding processes.
  • Develop the team through coaching, feedback, structured knowledge sharing, and participation in the hiring process.
  • Collaborate with management and cross-functional teams on operational and improvement initiatives.
  • Drive automation of routine processes to improve efficiency and scalability.

Requirements

  • 5+ years of experience in SysAdmin, IT Support, or HelpDesk roles.
  • 2+ years of team leadership experience.
  • Experience in process building and automation.
  • Solid understanding of networking concepts such as VLANs, IPsec, and DNS.
  • Strong experience with macOS, Unix/Linux, and Windows administration.
  • Hands-on experience with Google Workspace, Jira/Confluence, and access control systems.
  • Excellent troubleshooting, prioritization, and communication skills.
  • Experience with IT asset management.
  • English proficiency at B2 level.
  • VoIP experience is a plus.
  • Advanced proficiency in Jira and Confluence is a plus.

Benefits

  • Compensation for tax expenses for private entrepreneurs in Ukraine.
  • Qualified assistance and support for Ukrainian private entrepreneurs.
  • 10 paid sick leave days per year.
  • 20 paid vacation days per year.
  • Public holidays according to current Ukrainian legislation.
  • Medical insurance for employees.
  • Compensation for professional education and English learning.
  • Compensation for a sports subscription or sports equipment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

21GRAMS- Producer

Real Chemistry 1K-5K Professional Services

Real Chemistry’s ROOM42 in-house production company is seeking a Producer to lead and execute advertising production projects across pre-production and post-production for healthcare clients.

10 hours, 31 minutes ago

District Manager - Future Opportunities/Various Locations

Reformation 1001-5000 Fashion, apparel, retail, manufacturing, sustainable fashion / climate tech

Reformation is hiring a District Manager to lead 8–15 stores across multiple markets, driving sales, customer experience, operational execution, and team development for its sustainable fashion retail business.

Agile
10 hours, 31 minutes ago

Director, Partnerships Operations

Toptal 5K-10K Construction & Engineering

Toptal is hiring a remote Director of Partnerships Operations to lead the operating model and execution for its growing partnerships portfolio within the Services business.

GCP Salesforce Tableau
11 hours, 1 minute ago

Director, Partnerships Operations - US-Based

Toptal 5K-10K Construction & Engineering

Toptal is hiring a Director of Partnerships Operations to lead the strategy, operating model, and execution for its partnerships program supporting Services growth in a fully remote environment.

GCP Salesforce Tableau
11 hours, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers