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Senior Technical Customer Success Manager, North America - India

1 day, 20 hours ago
India
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Active Directory AWS EC2 Linux macOS PowerShell REST API SAML
Apply Now
JumpCloud

JumpCloud

JumpCloud provides a unified platform for managing identity, access, and devices across various operating systems, enabling secure and frictionless access to resources through features like single sign-on, multi-factor authentication, and a Zero Trust ...

Internet Software & Services
251-1K
Founded 2013
$417M raised
View All Jobs 18

Description

  • Own the end-to-end post-sales lifecycle for an assigned portfolio of Enterprise or Commercial customers.
  • Serve as the primary trusted advisor for technical stakeholders, including IT administrators, security leaders, and executive sponsors.
  • Develop and maintain Success Plans aligned to customer business objectives and technical priorities.
  • Drive customer onboarding, adoption milestones, and time-to-value outcomes.
  • Monitor customer health proactively and identify risks to retention or adoption.
  • Partner with customers to optimize platform configuration, deployment, and ongoing usage.
  • Support feature rollouts, workflow optimization, and change management to increase adoption and platform utilization.
  • Own complex customer escalations and coordinate across internal teams to resolve issues.
  • Develop mitigation plans for at-risk accounts and lead retention-focused customer strategies.
  • Conduct regular business reviews and executive check-ins, and partner with Account Managers on expansion opportunities.

Requirements

  • 5+ years of customer-facing experience in SaaS, Customer Success, Technical Account Management, Solutions Engineering, or Enterprise Technical Support, including at least 3 years in a technical role.
  • Deep technical expertise and strong aptitude in a customer-facing position.
  • Strong technical depth in at least 3 of the following: identity and access management, SAML/SCIM/SSO, Active Directory/LDAP/Okta/Google Workspace, Windows/macOS/Linux administration, MDM/endpoint management, REST APIs and integrations, or security and Zero Trust frameworks.
  • Proven ability to manage strategic customer relationships and executive stakeholders.
  • Strong problem-solving and troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Ability to translate technical concepts into business outcomes.
  • Strong organizational and time-management skills in a fast-paced SaaS environment.
  • Experience with ADFS, GPOs, AD Device Management, AzureAD Connect, and Intune is preferred.
  • Okta administrative experience or certification is preferred.
  • Google Workspace administrative experience, AWS experience, LDAP administration, scripting experience, PowerShell, and software systems setup/configuration experience are desired.
  • Must be located in and authorized to work in India.
  • Fluency in English, spoken and written, is required.
  • Bachelor’s degree is desired.
  • Willingness to travel on-site to customer locations and/or company events if required.

Benefits

  • Remote-first work arrangement within India.
  • Opportunity to work with a global, fast-paced SaaS company.
  • A role with visibility and impact across customer, product, engineering, and account teams.

Interested in this position?

Apply directly on the company website

Apply Now

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