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Customer Success Engineer - YouTrack (German speaking) - m/w/d

1 month ago
Czech Republic, Germany, Netherlands
Full-time
Mid Level
Customer Success
Customer and Technical Support
Apply Now
JetBrains

JetBrains

JetBrains provides cutting-edge development tools like IntelliJ IDEA and Kotlin, automating tasks to boost productivity and foster innovation.

Internet Software & Services
1K-5K
Founded 2000
View All Jobs 69

Description

  • Provide technical guidance and pre-sales engineering support to prospective customers.
  • Run onboarding sessions for new customers and technical training for existing customers.
  • Develop sales, demo, and promotional materials for YouTrack and tailor demo setups to specific use cases.
  • Manage large existing accounts and work proactively to retain and grow them.
  • Serve as a liaison between customers and the product team.
  • Recruit new partners and help existing partners improve their ability to deploy YouTrack successfully.

Requirements

  • At least 3 years of customer-facing experience in project management, software development, or a related discipline.
  • Fluency in written and spoken English, which is the preferred language for communication with customers, partners, and the team.
  • Professional-level written and spoken German for customer interactions, including meetings, demos, and written communication.
  • Strong interpersonal communication skills, both verbal and written.
  • Comfort presenting in person and remotely, hosting Q&A sessions, and conducting product demos.
  • Technical background with experience in developer tools and hands-on experience in software development, QA, system administration, release automation, or a related field.
  • Ability to work efficiently and independently in a distributed team.
  • Proven track record of building and developing relationships in the B2B sphere.

Benefits

  • Remote work is available, as indicated by the #LI-REMOTE tag.
  • Opportunity to work on YouTrack, a product used by more than 100,000 teams worldwide.
  • Join a company with a 25+ year history of building developer tools and a strong roadmap for continued growth.
  • Work in an open and inclusive workplace with equal opportunity hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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