Technical Account Manager (German-speaking)

2 hours, 40 minutes ago
Full-time
Senior
Customer and Technical Support
Miro

Miro

Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, ...

Internet Software & Services
1K-5K
Founded 2011
$476M raised

Description

  • Partner with Enterprise customers as a fractional strategic advisor to maximize the business value of their investment in Miro.
  • Guide customers in designing and evolving AI-driven workflows across the Discover–Define–Deliver innovation lifecycle.
  • Recommend and architect integration and automation strategies using Miro’s API, WebSDK, and MCP.
  • Embed Miro into customers’ existing systems and ways of working.
  • Monitor platform health, engagement, usage patterns, and feature adoption.
  • Deliver proactive recommendations to deepen adoption of core and emerging AI capabilities.
  • Equip internal champions to scale adoption across departments, regions, and teams.
  • Support customer Centers of Excellence with best practices, governance, and deployment at scale.
  • Co-facilitate Quarterly Business Reviews with Customer Success Managers to track progress against business goals.
  • Provide adoption reporting and business outcome analytics to inform ongoing strategy.

Requirements

  • 5+ years of experience in consulting, technical account management, forward-deployed engineering, or similar roles in enterprise SaaS.
  • Strong technical fluency with APIs, integrations, and enterprise IT ecosystems.
  • Proven ability to lead workflow optimisation, platform adoption, and large-scale change management initiatives.
  • Experience leveraging AI, prompt engineering, and agentic workflows to support customer use cases.
  • Familiarity with MCP and low/no-code tooling is a plus.
  • Expertise in platform analytics to drive data-informed decisions and continuous improvement.
  • Experience facilitating executive-level discussions and cross-functional workshops.
  • Familiarity with collaboration tooling and product/service development workflows is a plus.
  • Fluency in both German and English, spoken and written, is required.
  • Willingness to travel to customer sites up to 25%.

Benefits

  • Global benefits package that generally includes equity.
  • Wellbeing benefit.
  • WFH equipment allowance.
  • Annual Learning & Development stipend.
  • Opportunity to join a diverse team with a collaborative culture.
  • Location-specific benefits may be available depending on the country or region.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

IT Manger/IT Technical Account Manager

FirmaTRUST Internet Software & Services

Client Success Manager at ICE, a privately owned managed IT services provider in Lahore, Pakistan, responsible for managing customer relationships and ensuring client IT environments are secure, supported, and aligned with business needs.

CRM
1 hour, 38 minutes ago

Technical Account Manager (crypto)

Alex Staff Agency 11-50 Professional Services

Technical Account Manager at a payment gateway company supporting B2B crypto merchants through integration, onboarding, post-launch operations, and ongoing technical and compliance coordination.

Bitcoin Blockchain Confluence CRM Ethereum JIRA Salesforce
3 hours, 17 minutes ago

Installation Technician III

Unlimited Technology 51-250 Professional Services

Unlimited Technology is hiring an Installation Technician III to install, terminate, and commission physical security systems for customers and critical infrastructure projects.

Fiber
3 hours, 40 minutes ago

Technical Account Manager - LATAM

Salt Security 251-1K IT Services

Salt Security is hiring a Portuguese-speaking Technical Account Manager to help enterprise customers operationalize its API security platform and realize ongoing value across their environments.

Cybersecurity HTTP JIRA Network Security Postman WAF
6 hours, 30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers