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Technical Account Manager (German-speaking)

2 months, 1 week ago
Latin America, United States, United Kingdom, Germany, Netherlands
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Apply Now
Miro

Miro

Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, ...

Internet Software & Services
1K-5K
Founded 2011
$476M raised
View All Jobs 21

Description

  • Partner with Enterprise customers as a fractional strategic advisor to maximize the business value of their investment in Miro.
  • Guide customers in designing and evolving AI-driven workflows across the Discover–Define–Deliver innovation lifecycle.
  • Recommend and architect integration and automation strategies using Miro’s API, WebSDK, and MCP.
  • Embed Miro into customers’ existing systems and ways of working.
  • Monitor platform health, engagement, usage patterns, and feature adoption.
  • Deliver proactive recommendations to deepen adoption of core and emerging AI capabilities.
  • Equip internal champions to scale adoption across departments, regions, and teams.
  • Support customer Centers of Excellence with best practices, governance, and deployment at scale.
  • Co-facilitate Quarterly Business Reviews with Customer Success Managers to track progress against business goals.
  • Provide adoption reporting and business outcome analytics to inform ongoing strategy.

Requirements

  • 5+ years of experience in consulting, technical account management, forward-deployed engineering, or similar roles in enterprise SaaS.
  • Strong technical fluency with APIs, integrations, and enterprise IT ecosystems.
  • Proven ability to lead workflow optimisation, platform adoption, and large-scale change management initiatives.
  • Experience leveraging AI, prompt engineering, and agentic workflows to support customer use cases.
  • Familiarity with MCP and low/no-code tooling is a plus.
  • Expertise in platform analytics to drive data-informed decisions and continuous improvement.
  • Experience facilitating executive-level discussions and cross-functional workshops.
  • Familiarity with collaboration tooling and product/service development workflows is a plus.
  • Fluency in both German and English, spoken and written, is required.
  • Willingness to travel to customer sites up to 25%.

Benefits

  • Global benefits package that generally includes equity.
  • Wellbeing benefit.
  • WFH equipment allowance.
  • Annual Learning & Development stipend.
  • Opportunity to join a diverse team with a collaborative culture.
  • Location-specific benefits may be available depending on the country or region.

Interested in this position?

Apply directly on the company website

Apply Now

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