Account Manager (China)

1 week, 2 days ago
Full-time
Mid Level
Customer and Technical Support
JetBrains

JetBrains

JetBrains provides cutting-edge development tools like IntelliJ IDEA and Kotlin, automating tasks to boost productivity and foster innovation.

Internet Software & Services
1K-5K
Founded 2000

Description

  • Manage B2B customers in China without dedicated Key Account Manager coverage across startups, scale-ups, and large enterprises.
  • Build strong relationships with technical and business stakeholders to support account growth.
  • Identify and execute upsell, cross-sell, and multi-product expansion opportunities across JetBrains IDEs, AI solutions, and team tools.
  • Drive new recurring revenue by converting trials, expanding usage, and positioning higher-value editions.
  • Protect and renew accounts on time while proactively reducing churn risk.
  • Monitor product usage, renewal cycles, lead history, support signals, and customer behavior to prioritize accounts and actions.
  • Run the full sales cycle, including inbound leads, trials, demos, evaluations, discovery, proposals, and forecasting.
  • Partner with Customer Success Engineering, Business Development, Product, Marketing, Sales Excellence, and KAM teams on joint initiatives.
  • Maintain an accurate CRM pipeline with clear next steps, deal context, and forecasting discipline.
  • Participate in events, webinars, and community activities to strengthen relationships with the developer audience.

Requirements

  • 2–4 years of experience in Account Management, Customer Success, or Sales, ideally in SaaS or developer tools.
  • Strong relationship-building skills and the ability to manage a high-volume portfolio.
  • Proven success in upsell, cross-sell, renewal, or expansion motions.
  • An analytical approach to pipeline management and account prioritization.
  • Familiarity with SPIN or other value-based sales methodologies.
  • Confidence working with technical audiences and willingness to learn JetBrains products deeply.
  • Experience with CRM systems, with Salesforce preferred.
  • Experience with modern sales tooling such as Outreach or Salesloft.
  • Native fluency in Chinese and professional proficiency in English (B1/B2) for internal communication.
  • Additional languages, including programming languages, are a plus.

Benefits

  • Twenty-five days of paid vacation.
  • Supplementary medical insurance.
  • Meal and commuting allowances.
  • A flexible working schedule.
  • Learning opportunities, including language classes and other work-related skills.
  • Opportunities to travel to professional conferences worldwide.
  • A friendly work environment with approachable colleagues.

Interested in this position?

Apply directly on the company website

Apply Now

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