JetBrains

JetBrains provides cutting-edge development tools like IntelliJ IDEA and Kotlin, automating tasks to boost productivity and foster innovation.

Internet Software & Services

Information Technology

1K-5K (1900)

Founded 2000

37 open positions

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Account Manager (China)

4 weeks, 1 day ago

China

Full-time

Mid Level

Account Manager

Customer and Technical Support

CRM Salesforce TeamCity

Apply Now

JetBrains

JetBrains provides cutting-edge development tools like IntelliJ IDEA and Kotlin, automating tasks to boost productivity and foster innovation.

Internet Software & Services

1K-5K

Founded 2000

View All Jobs 37

Description

Manage B2B customers in China without dedicated Key Account Manager coverage across startups, scale-ups, and large enterprises.
Build strong relationships with technical and business stakeholders to support account growth.
Identify and execute upsell, cross-sell, and multi-product expansion opportunities across JetBrains IDEs, AI solutions, and team tools.
Drive new recurring revenue by converting trials, expanding usage, and positioning higher-value editions.
Protect and renew accounts on time while proactively reducing churn risk.
Monitor product usage, renewal cycles, lead history, support signals, and customer behavior to prioritize accounts and actions.
Run the full sales cycle, including inbound leads, trials, demos, evaluations, discovery, proposals, and forecasting.
Partner with Customer Success Engineering, Business Development, Product, Marketing, Sales Excellence, and KAM teams on joint initiatives.
Maintain an accurate CRM pipeline with clear next steps, deal context, and forecasting discipline.
Participate in events, webinars, and community activities to strengthen relationships with the developer audience.

Requirements

2–4 years of experience in Account Management, Customer Success, or Sales, ideally in SaaS or developer tools.
Strong relationship-building skills and the ability to manage a high-volume portfolio.
Proven success in upsell, cross-sell, renewal, or expansion motions.
An analytical approach to pipeline management and account prioritization.
Familiarity with SPIN or other value-based sales methodologies.
Confidence working with technical audiences and willingness to learn JetBrains products deeply.
Experience with CRM systems, with Salesforce preferred.
Experience with modern sales tooling such as Outreach or Salesloft.
Native fluency in Chinese and professional proficiency in English (B1/B2) for internal communication.
Additional languages, including programming languages, are a plus.

Benefits

Twenty-five days of paid vacation.
Supplementary medical insurance.
Meal and commuting allowances.
A flexible working schedule.
Learning opportunities, including language classes and other work-related skills.
Opportunities to travel to professional conferences worldwide.
A friendly work environment with approachable colleagues.

Interested in this position?

Apply directly on the company website

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