Aircraft Maintenance Analyst (AMA)

1 month ago
Full-time
Senior
Customer and Technical Support
Jet Support Services,

Jet Support Services,

JSSI is the largest independent provider of hourly cost maintenance programs for aircraft engines and airframes, offering comprehensive financial tools for managing operating costs of various turbine-powered aircraft worldwide.

Aerospace & Defense
251-1K
Founded 1989

Description

  • Provide expert-level support and guidance to Traxxall users to ensure a seamless customer experience.
  • Monitor assigned customer aircraft maintenance schedules and ensure data is accurately entered into Traxxall.
  • Respond to customer inquiries and proactively address maintenance, compliance, and data integrity issues.
  • Use system-generated reports to identify risks in maintenance schedules and support regulatory compliance.
  • Collaborate with internal teams including maintenance, engineering, and product development to resolve issues and improve workflows.
  • Build and maintain strong client relationships through clear communication and consistent follow-up.
  • Identify process improvement opportunities within customer accounts to improve efficiency and reduce maintenance costs.
  • Gather and escalate customer feedback to management to support product and service improvements.
  • Update records and logs to strengthen the integrity of customer maintenance programs.
  • Contribute best practices and participate in cross-functional initiatives to improve customer satisfaction.

Requirements

  • 5+ years of experience in aircraft maintenance or a related role.
  • Previous experience in a CAMO role.
  • Experience in maintenance planning.
  • Proficiency in maintenance management software and tools.
  • Ability to troubleshoot and resolve database-related issues.
  • Strong analytical skills with the ability to interpret complex data.
  • Experience with Salesforce is preferred but not required.
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Benefits

  • Annual base pay ranging from £48,392 to £63,283 GBP.
  • Eligibility for an annual discretionary bonus plan or other additional compensation.
  • Comprehensive benefits package for eligible full-time employees starting on day one.
  • Medical, dental, and vision insurance for eligible full-time employees.
  • Retirement savings programs for eligible full-time employees.
  • Equal opportunity employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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