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Customer Support Specialist (Remote - Full Time)

1 month, 1 week ago
Canada
Full-time
Entry Level
Customer Support
Customer and Technical Support
Magento NetSuite
Apply Now
JamPlus.com

JamPlus.com

JamPlus.com has been a leader in empowering businesses for over 30 years, offering Custom Design Printing services that enhance brand identities. With a focus on innovation and customer-centric solutions, JamPlus.com provides flexibility, convenience, ...

Commercial Services & Supplies
View All Jobs 4

Description

  • Create meaningful customer interactions across email, phone, and chat with empathy and professionalism.
  • Meet or exceed customer service KPIs, including CSAT, AHT, and FRT.
  • Help customers resolve order issues, product questions, and account needs, including escalated cases.
  • Manage multiple support channels while keeping responses quick, clear, and consistent.
  • Follow customer experience best practices that balance efficiency with a customer-first mindset.
  • Share customer feedback and recurring issues with supervisors and cross-functional partners.
  • Maintain accurate documentation of customer interactions, feedback, and resolutions.
  • Collaborate with peers in a remote-first environment through calls, standups, and async communication.

Requirements

  • Experience supporting customers via email, phone, or chat.
  • Strong communication skills that are friendly, clear, warm, and professional.
  • Empathy and problem-solving skills.
  • A positive, curious mindset and willingness to challenge the status quo for customer benefit.
  • Collaborative mindset, especially in a remote-first team.
  • Familiarity with Kustomer, Magento/Adobe Commerce, or NetSuite is a plus.
  • Must be located in Canada and legally authorized to work in Canada.
  • Availability for full-time Monday–Friday 8-hour shifts within the 9:00 AM–9:00 PM ET coverage window.
  • Occasional weekend or holiday availability during peak seasons may be required.

Benefits

  • Flexible full-time and part-time opportunities.
  • Remote-first work environment.
  • Culture that values scrappiness, creativity, experimentation, positivity, and human connection.
  • Opportunity to work with AI-enabled tools and modern ecommerce strategies.
  • Career growth in a role focused on operational excellence and customer experience.
  • Work for established brands including Envelopes.com, Folders.com, and JAMpaper.com.

Interested in this position?

Apply directly on the company website

Apply Now

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