RemoteLeaf Logo
Log in Sign up

BPO Client Account Manager (EST Hours) - Remote

1 hour, 35 minutes ago
South Africa
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
ISTA Solutions

ISTA Solutions

ISTA Solutions is a one-stop outsourcing company that provides quality and cost-efficient services and solutions. They offer tailor-made workflow solutions, skilled agents dedicated to clients, global resources for comprehensive support, and a focus on...

Professional Services
251-1K
Founded 2015
View All Jobs 25

Description

  • Manage daily operations across multiple client accounts to keep processes and workflows efficient and effective.
  • Oversee scheduling to meet client needs and service level agreements (SLAs).
  • Build and maintain strong, long-term client relationships.
  • Understand campaign objectives, KPIs, and operational requirements.
  • Work closely with agents, team leaders, and internal stakeholders to align delivery and resolve issues.
  • Monitor account performance and proactively address risks.
  • Prepare and present weekly reports on agent performance, including metrics and areas for improvement.
  • Handle client queries, concerns, and escalations professionally and efficiently.
  • Identify opportunities to improve service delivery and client satisfaction.
  • Maintain clear and professional communication with overseas clients.

Requirements

  • Experience in a BPO, call centre, or similar operational environment.
  • Prior experience managing agents, teams, or operational workflows.
  • Exposure to USA campaigns or other international/overseas campaigns.
  • Strong client communication and relationship management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Professional, solutions-driven, and highly organised approach.
  • Excellent verbal and written English skills.
  • A dynamic, engaging, positive, and proactive personality with strong problem-solving skills.
  • Must be able to work fully remote and support overseas working hours.
  • Must have a fixed fibre internet connection with a minimum speed of 25 Mbps upload and download and wired Ethernet support.
  • Must have a reliable power backup solution for load shedding and power outages.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Trivium Group

Amazon Account Strategist

Trivium Group 11-50 Media

Trivium is hiring a remote full-time Amazon Account Strategist to own Amazon PPC strategy, account performance, and profitable growth across multiple client brands.

Canada United Kingdom Portugal Argentina Brazil Pakistan Full-time Senior Account Manager
Digital Marketing Keyword Research
27 minutes ago
Nice Côte d'Azur

Renewal Account Manager (Partner Business)

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is hiring a Renewal Account Manager (Partner Business) to own partner and indirect customer renewals, negotiations, and revenue retention across a SaaS portfolio.

United States Full-time Mid Level Account Manager Partnerships Manager
CRM Salesforce
38 minutes ago
Weekday

Key Account Manager - Recruitment

Weekday 11-50 Construction & Engineering

Weekday is hiring a remote Key Account Manager in Bengaluru/India to manage end-to-end hiring pipelines for client companies and own revenue from assigned accounts.

India Full-time Junior Account Manager
$7k-$18k
1 hour, 28 minutes ago
Clients Blackbox

Account Strategist, Paid Media

Clients Blackbox 1-10 Professional Services

Clients Blackbox is hiring a Senior Paid Media Strategist to manage Meta advertising accounts for financial advisors, owning client performance, communication, and campaign outcomes end to end.

United States Full-time Senior Account Manager Paid Media Specialist
Copywriting
1 hour, 41 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers