Ooma, Inc.

Ooma, Inc. is a telecommunications company based in Palo Alto, California, founded in 2004. It specializes in Voice over Internet Protocol (VoIP) solutions, evolving from residential free-calling devices to comprehensive cloud-based communication services for both homes and businesses. Ooma initially gained attention with its hardware like the Ooma Hub and Scout, which allowed for free calling through innovative peer-to-peer technology. The company has transitioned to a subscription model, offering services such as Ooma Premier for residential users and Ooma Office, a cloud-based VoIP system designed for businesses. Ooma has expanded its offerings through strategic acquisitions, including Voxter, Broadsmart, and OnSIP, enhancing its cloud communications capabilities. With a focus on recurring revenue, Ooma targets both individual consumers and small to medium-sized businesses, providing affordable and efficient telephony solutions.

telecommunications

1001-5000 (1200)

Founded 2003

4 open positions

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Customer Account Manager, Growth (French Speaking)

1 month ago

Canada

Full-time

Mid Level

Account Manager

Customer and Technical Support

Apply Now

Ooma, Inc.

telecommunications

1001-5000

Founded 2003

View All Jobs 4

Description

Serve as the customer-facing representative for Ooma Enterprise and provide prompt, consistent, high-quality service.
Build proactive relationships with the top 50 customer accounts.
Manage customer needs throughout the post-implementation-to-renewal lifecycle.
Analyze and audit enterprise billing, correct billing issues, and support collections for delinquent accounts.
Manage contract renewal opportunities and improve account retention while reducing churn.
Guide customers in effectively using Ooma Enterprise products.
Handle escalated service concerns through Freshdesk.
Coordinate with Implementation, Support, Sales, Engineering, and other internal teams to deliver projects on time and identify opportunities for additional products or services.
Use AI and other innovative approaches to improve day-to-day work.

Requirements

2–5 years of SaaS account management, implementation, technical customer success, or equivalent industry experience.
Proven success growing existing accounts and customer relationships.
Fluency in French or Québécois.
Knowledge of accounting and billing fundamentals.
Experience with hosted telephony, including VoIP/SIP.
Confidence working with clients at multiple organizational levels.
Experience gathering data from multiple sources and creating customer-facing PowerPoint presentations and Excel documents.
Strong verbal and written communication skills, including the ability to explain technical issues clearly.
Strong technology aptitude, organization, time management, analytical, and problem-solving skills; experience with project and client lifecycle management is an asset.
Ability to work independently and collaboratively in a fast-paced environment; post-secondary education is preferred.

Benefits

$75,000–$90,000 CAD base salary range, with potential eligibility for bonuses, sales incentives, and RSUs.
Comprehensive medical, dental, and vision insurance for employees and eligible dependents.
GRSP with employer match.
Employee Stock Purchase Plan.
Unlimited paid time off and company holidays.

Interested in this position?

Apply directly on the company website

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