Regional Director of Operations

1 month, 2 weeks ago
Full-time
Executive
Operations
Insomnia Cookies

Insomnia Cookies

Insomnia Cookies is a rapidly expanding late-night bakery concept founded in 2003, specializing in delivering warm, delicious cookies, brownies, cookie cakes, ice cream, and cold milk to individuals and companies daily until 3 AM. With over 200 locatio...

Food Products
1K-5K
Founded 2003
$3M raised

Description

  • Deliver the regional business plan and achieve sales, profitability, labor, COGS, operating income, EBITDA, guest experience, and operational targets.
  • Use P&Ls, performance data, guest insights, and field observations to diagnose results and identify opportunities and risks.
  • Set regional priorities and translate company goals into executable plans for District Managers and bakery teams.
  • Lead, coach, and develop District and Area Managers while building accountability, succession pipelines, and future leaders.
  • Improve product quality, food safety, cleanliness, service speed, hospitality, and brand standards across all bakeries.
  • Conduct regular bakery and market visits to observe operations, coach leaders, engage with guests, and address root causes.
  • Turn company strategy, innovation, new products, technology, bakery openings, and initiatives into consistent field execution.
  • Partner with Marketing, Finance, Digital, Supply Chain, People, Development, and other cross-functional teams.
  • Represent field needs in company decisions and remove barriers that limit operational performance and team development.

Requirements

  • 10+ years of progressive multi-unit restaurant, retail, or hospitality operations experience, including 5+ years leading multi-unit field leaders.
  • Restaurant, QSR, or high-volume food-service experience strongly preferred.
  • Proven success managing a geographically dispersed business with full P&L accountability across multiple markets; 50+ locations preferred.
  • Experience in small- to mid-sized, high-growth companies and scaling environments.
  • Strong financial and business acumen across sales, EBITDA, labor, COGS, budgeting, forecasting, and expense management.
  • Demonstrated ability to lead leaders, build high-performing teams, develop talent, and strengthen succession pipelines.
  • Data-driven, hands-on operating style with strong problem-solving and field execution skills.
  • Strong communication, relationship-building, and influencing skills.
  • Bachelor’s degree preferred; equivalent relevant leadership experience considered.
  • Ability to travel approximately 50–70%, including overnight travel, and work evenings, late nights, weekends, and holidays as needed.

Interested in this position?

Apply directly on the company website

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