Clinical Operations Senior Manager

5 hours, 9 minutes ago
Full-time
Senior
Project and Program Management
Hey Jane

Hey Jane

Hey Jane provides a telehealth clinic that specializes in delivering safe and affordable reproductive and sexual health care, including FDA-approved abortion pills, vaginal infection treatments, and birth control, all accessible from the comfort of home.

Health Care Providers & Services
11-50
Founded 2020
$10M raised

Description

  • Own the Clinical Operations quarterly roadmap, OKR tracking, and progress reporting cadence.
  • Translate company and clinical priorities into executable operational plans.
  • Partner on care-model scaling, capacity modeling, clinic staffing, and related assumptions.
  • Build and own operational escalation playbooks for on-call, scheduling, and day-to-day issues.
  • Support the design of clinical payroll processes while the Clinical Operations Specialist manages ongoing review and approval.
  • Own licensing and credentialing prioritization across operating states.
  • Manage the SOP library, audit and review process, and cross-team training materials.
  • Coordinate feature launches so clinic-facing changes are clearly communicated to staff.
  • Partner with Clinic leadership to recruit, hire, and retain clinical team members.
  • Collaborate with clinical, operations, product, and company leadership to improve Clinical Operations systems and efficiency.

Requirements

  • 5+ years of experience in clinical operations, clinical leadership, healthcare administration, or a related operational role.
  • Experience in a startup or fast-growing environment preferred.
  • Ability to turn ambiguous priorities into clear plans and maintain execution over time.
  • Experience with scheduling, EHR, and other clinical operations systems.
  • Ability to quickly learn and use AI, data, and analytics tools for decision-making.
  • Experience translating OKRs and quarterly plans into executable team plans.
  • Ability to distinguish operational decisions from clinical decisions and respect decision boundaries.
  • Strong cross-functional collaboration and accountability skills.
  • Experience building scalable processes across complex, multi-state licensing and coverage requirements.
  • Ability to create operational structure and playbooks without personally owning every execution task.

Benefits

  • $150,000 annual compensation plus standard equity.
  • Unlimited PTO for Business and Clinical Leadership, with two weeks’ notice and approval.
  • Medical insurance through UHC and dental and vision insurance through Guardian.
  • HSA and FSA plans.
  • Annual learning stipend.
  • Fully remote work permitted from CA, CO, IL, MA, MD, NJ, NY, OR, and WA.
  • Inclusive workplace and equal opportunity employment environment.

Interested in this position?

Apply directly on the company website

Apply Now

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