Customer Success Manager - DACH

1 month, 2 weeks ago
Full-time
Mid Level
Customer and Technical Support
Insider

Insider

Insider offers an AI-powered customer engagement platform designed for marketing teams, integrating customer data platforms, personalization, and journey orchestration to enhance customer interactions across various channels.

Internet Software & Services
Founded 2012

Description

  • Serve as the primary face of Insider One for clients and act as the bridge between customer needs and the platform.
  • Help clients identify the features and products that best align with their goals and expectations.
  • Drive customer adoption and ensure clients are using the technology effectively.
  • Collaborate with engineers, developers, and product specialists to provide technical support when needed.
  • Develop and maintain key account plans to grow value for client organizations.
  • Provide feedback to the team on market trends, unmet needs, and partnership opportunities.
  • Build trusted advisor relationships to ensure customer satisfaction with services and technology.
  • Plan strategies to help customers meet objectives and prioritize resolution of escalated issues.
  • Bring new product ideas and improvement suggestions to the table.

Requirements

  • Previous experience in customer-facing roles such as customer success, account management, or strategic consulting.
  • Experience collaborating with and building strong relationships with customers, including at the executive level.
  • Strong oral and written communication skills, including positive phone presence and excellent listening skills.
  • Self-motivated with a strong interest in tech and in finding solutions to improve client relationships.
  • Strong project and time management skills with a keen eye for detail.
  • Passion for testing, measuring, and improving outreach and follow-up effectiveness.
  • Ability and flexibility to work in a fast-paced startup environment.
  • Strong communication skills in English and German.

Benefits

  • Global, diverse team with 50+ nationalities.
  • Internal trainings in AI fundamentals, coding, foreign languages, and personal development skills.
  • Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Eligibility-based ESOP to become a shareholder.
  • Referral bonuses.
  • Volunteer and purpose-driven social impact opportunities.
  • Year-round team events and global retreats.

Interested in this position?

Apply directly on the company website

Apply Now

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