Career Revolution: Hi-Tech - Germany

2 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support
Insider

Insider

Insider offers an AI-powered customer engagement platform designed for marketing teams, integrating customer data platforms, personalization, and journey orchestration to enhance customer interactions across various channels.

Internet Software & Services
Founded 2012

Description

  • Address technical issues, resolve partner requests, and optimize operations on the Insider One platform.
  • Manage technical relationships and provide seamless support for partners.
  • Communicate clearly and solve problems to deliver a strong customer experience.
  • Collaborate with Customer Success Managers to implement effective solutions.
  • Gather partner feedback to help improve the product.
  • Meet service-level agreements through fast response and resolution times.
  • Engage directly with clients and executives in a customer-facing role.
  • Learn and apply product knowledge through workshops, online courses, and coding basics.

Requirements

  • 2+ years of customer-facing experience in B2B environments or at a consulting firm.
  • Experience with account management in e-commerce or CRM systems.
  • Excellent written and verbal English and German skills.
  • Familiarity with Insider One tools is a plus.
  • Interest in digital and technology, especially for candidates transitioning from traditional non-tech companies.
  • Customer-centric background with the ability to adapt to a tech environment.
  • Willingness to participate in comprehensive training, including product workshops, online courses, and coding basics.
  • Strong communication and problem-solving skills.

Benefits

  • Internal training in AI fundamentals, coding, foreign languages, and personal development skills.
  • Access to learning platforms including Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Eligibility-based ESOP with ownership potential.
  • Referral bonuses for helping build the team.
  • Volunteering opportunities and purpose-driven social impact projects.
  • Global retreats and year-round team-building events.
  • Opportunity to grow into other career opportunities at Insider One after completing the program.

Interested in this position?

Apply directly on the company website

Apply Now

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