Tutor Intelligence

Tutor Intelligence provides AI-powered collaborative robots as a service, specifically designed to enhance the efficiency of contract packagers and manufacturers by automating palletizing processes and reducing labor costs.

Industrial Conglomerates

Industrials

11-50 (20)

Founded 2021

2 open positions

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Robotics Maintenance & Field Service Technician II / III (Central Region – Texas Based)

1 hour, 45 minutes ago

United States

Full-time

Junior

Robotics Engineer

IoT and Embedded Systems

CRM Linux

Apply Now

Tutor Intelligence

Industrial Conglomerates

11-50

Founded 2021

View All Jobs 2

Description

Deploy robotic systems at customer facilities across Texas and the Central United States.
Maintain, troubleshoot, repair, and improve advanced robotic systems in the field.
Own preventative maintenance, customer support, and on-site problem resolution across an assigned territory.
Serve as the primary face of Tutor for customers and manage customer relationships independently.
Diagnose failures, document repairs, and identify root causes to improve future product reliability.
Provide surge support for new deployments, preventative maintenance campaigns, and new product introductions nationwide as needed.
Act as the regional escalation point for complex technical issues at the Level III scope.
Mentor Level II technicians and support the growth of the regional field team.
Follow SOPs and maintain thorough documentation of field work.
Collaborate with engineering by sharing field observations and feedback from customer interactions.

Requirements

Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems.
Strong mechanical and electrical aptitude.
Hands-on experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC, AGVs, AMRs, or similar systems.
Ability to read schematics and technical documentation.
Comfort using multimeters, hand tools, power tools, and diagnostic equipment.
Strong documentation discipline and consistent adherence to SOPs.
Strong communication skills and comfort working asynchronously over Slack.
Ability to operate with ambiguity and drive issues to resolution without a playbook.
Ability to own customer relationships independently without on-site management.
Self-direction and accountability to manage your own schedule, routes, and priorities.
Willingness to travel approximately 75% and take end-to-end ownership of problems.
Based in the Riverside / Inland Empire area or willing to relocate.
Valid driver's license and authorization to work in the U.S.
~2+ years of experience for Level II maintaining industrial automation, robotics, conveyors, packaging equipment, AGVs/AMRs, CNC, or similar electromechanical systems.
~5+ years of experience for Level III with deep diagnostic leadership and independent root-cause investigation experience.
Bachelor's degree in engineering or a related technical field, or equivalent hands-on experience.
Bilingual English/Spanish.
Robotics or automation experience.
Field service experience.
PLC troubleshooting experience.
ROS, Linux, or networking experience.
Military technical background.
Startup or high-growth company experience.
Fabrication, machining, welding, or 3D printing experience.

Benefits

Fully employer-covered health insurance.
Managed 401(k).
Regular in-office meals.
Unlimited PTO and company holidays.
Social events.
Collaborative, low-ego work culture.
Equal opportunity employer status with applications welcomed from all backgrounds.

Interested in this position?

Apply directly on the company website

Apply Now

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