Robotics Maintenance & Field Service Technician II / III (Central Region – Texas Based)

1 hour, 45 minutes ago
Full-time
Junior
IoT and Embedded Systems
Tutor Intelligence

Tutor Intelligence

Tutor Intelligence provides AI-powered collaborative robots as a service, specifically designed to enhance the efficiency of contract packagers and manufacturers by automating palletizing processes and reducing labor costs.

Industrial Conglomerates
11-50
Founded 2021

Description

  • Deploy robotic systems at customer facilities across Texas and the Central United States.
  • Maintain, troubleshoot, repair, and improve advanced robotic systems in the field.
  • Own preventative maintenance, customer support, and on-site problem resolution across an assigned territory.
  • Serve as the primary face of Tutor for customers and manage customer relationships independently.
  • Diagnose failures, document repairs, and identify root causes to improve future product reliability.
  • Provide surge support for new deployments, preventative maintenance campaigns, and new product introductions nationwide as needed.
  • Act as the regional escalation point for complex technical issues at the Level III scope.
  • Mentor Level II technicians and support the growth of the regional field team.
  • Follow SOPs and maintain thorough documentation of field work.
  • Collaborate with engineering by sharing field observations and feedback from customer interactions.

Requirements

  • Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems.
  • Strong mechanical and electrical aptitude.
  • Hands-on experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC, AGVs, AMRs, or similar systems.
  • Ability to read schematics and technical documentation.
  • Comfort using multimeters, hand tools, power tools, and diagnostic equipment.
  • Strong documentation discipline and consistent adherence to SOPs.
  • Strong communication skills and comfort working asynchronously over Slack.
  • Ability to operate with ambiguity and drive issues to resolution without a playbook.
  • Ability to own customer relationships independently without on-site management.
  • Self-direction and accountability to manage your own schedule, routes, and priorities.
  • Willingness to travel approximately 75% and take end-to-end ownership of problems.
  • Based in the Riverside / Inland Empire area or willing to relocate.
  • Valid driver's license and authorization to work in the U.S.
  • ~2+ years of experience for Level II maintaining industrial automation, robotics, conveyors, packaging equipment, AGVs/AMRs, CNC, or similar electromechanical systems.
  • ~5+ years of experience for Level III with deep diagnostic leadership and independent root-cause investigation experience.
  • Bachelor's degree in engineering or a related technical field, or equivalent hands-on experience.
  • Bilingual English/Spanish.
  • Robotics or automation experience.
  • Field service experience.
  • PLC troubleshooting experience.
  • ROS, Linux, or networking experience.
  • Military technical background.
  • Startup or high-growth company experience.
  • Fabrication, machining, welding, or 3D printing experience.

Benefits

  • Fully employer-covered health insurance.
  • Managed 401(k).
  • Regular in-office meals.
  • Unlimited PTO and company holidays.
  • Social events.
  • Collaborative, low-ego work culture.
  • Equal opportunity employer status with applications welcomed from all backgrounds.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Portuguese Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a Portuguese Speaking iRobot Support Specialist in Sofia to provide customer support for iRobot products and resolve technical issues for Portuguese-speaking users.

CRM
1 hour, 45 minutes ago

Technical Success Manager

Marqeta 251-1K Diversified Financial Services

Marqeta is hiring a Technical Success Manager to remotely support the implementation of its card issuing and payments platform for new customers across Ontario or British Columbia, Canada.

Datadog JSON REST API SFTP SQL
2 hours ago

Remote Delivery Engineer - Full Time

Uptalent 11-50 Construction & Engineering

Uptalent.io is hiring a Remote Delivery Engineer to support a U.S. power generation client with remote monitoring and diagnostics of critical plant equipment in a desk-based role for Latin America.

2 hours ago

Sr. Zendesk Developer

Lyra Health 1K-5K Health Care Providers & Services

Lyra Health is seeking an experienced Zendesk Developer to maintain and enhance its Zendesk environment and support operations as the company scales.

CRM REST API Salesforce
2 hours, 15 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers