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Account Director - United States

3 months, 3 weeks ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
Insider

Insider

Insider offers an AI-powered customer engagement platform designed for marketing teams, integrating customer data platforms, personalization, and journey orchestration to enhance customer interactions across various channels.

Internet Software & Services
Founded 2012
View All Jobs 27

Description

  • Own a portfolio of existing accounts and be accountable for retention and growth.
  • Drive renewals, expansion opportunities, and MRR growth across assigned accounts.
  • Identify upsell and cross-sell opportunities within current customer relationships.
  • Partner with Customer Success Managers in a team-selling model to maximize account penetration and coverage.
  • Manage executive stakeholders and serve as the primary point of contact for senior contacts.
  • Negotiate contract terms, pricing, and renewal agreements at the enterprise and C-level.
  • Lead business reviews, onboarding kick-offs, and other key customer meetings.
  • Map stakeholders, assess customer needs, and build account strategies to support business impact.
  • Forecast monthly and quarterly performance and track commercial outcomes.
  • Build customer advocacy through success stories, testimonials, and coordination with marketing.

Requirements

  • 4+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
  • Proven oral and written communication skills, including strong listening and phone skills.
  • Demonstrated ability to use sales and persuasion skills effectively.
  • Experience negotiating contracts and handling legal discussions.
  • Strong project management and time management skills.
  • High sense of responsibility and accountability.
  • Ability to thrive in a fast-paced, high-growth, rapidly changing environment.
  • Strong presentation skills with comfort speaking to both small and large audiences and senior stakeholders.
  • Experience building relationships and uncovering needs with senior customer executives in large or highly strategic accounts.
  • Experience managing multiple stakeholder relationships and driving consensus on solutions.
  • Preferred: experience in customer success, stakeholder management, and enterprise account negotiations.

Benefits

  • Remote, full-time position based in the United States.
  • Access to internal trainings covering AI fundamentals, coding, foreign languages, and personal development.
  • Access to learning resources including Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Eligibility-based ESOP to become a shareowner.
  • Referral bonuses for helping build the team.
  • Opportunities to volunteer and participate in social impact projects.
  • Global retreats and team-building events throughout the year.
  • Inclusive, diverse, zero-discrimination workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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