RemoteLeaf Logo
Log in Sign up

Associate Partner - Customer Success (Healthcare Provider)

5 months, 3 weeks ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Innovaccer

Innovaccer

Innovaccer is a top data platform for value-based care, providing unified patient data solutions to revolutionize healthcare outcomes worldwide.

IT Services
1K-5K
Founded 2014
$379M raised
View All Jobs 15

Description

  • Own renewals, expansion, retention, and renewal forecast accuracy across an assigned enterprise healthcare portfolio.
  • Develop and execute account growth plans tied to customer business priorities and value realization.
  • Serve as the primary executive contact for VP, SVP, and C-suite stakeholders.
  • Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment.
  • Build and maintain stakeholder maps, success plans, and risk mitigation plans for each account.
  • Monitor account health, surface churn risk early, and drive corrective actions through delivery teams.
  • Act as an executive quarterback across Product, Engineering, Analytics, and Delivery to align commitments and outcomes.
  • Influence roadmap conversations using customer insights, market context, and account needs.
  • Use data, analytics, and outcomes evidence to prove value, support renewals, and enable expansion conversations.
  • Translate healthcare, clinical, and operational metrics into clear executive narratives and recommendations.

Requirements

  • 8–12+ years of experience in healthcare consulting, customer success, account management, or enterprise SaaS.
  • Strong background in healthcare operations, payer/provider models, or clinical analytics.
  • Experience owning senior executive relationships.
  • Demonstrated commercial mindset with understanding of revenue, margins, and growth levers.
  • Ability to set direction, make judgment calls, and hold teams accountable without formal authority.
  • Strong written and verbal communication skills.
  • Ability to drive outcomes in ambiguous, fast-changing environments.
  • Experience working with distributed and offshore delivery teams.
  • MBA or equivalent strategic training strongly preferred.

Benefits

  • Generous paid time off, including 22 days of fixed time off per year plus company holidays.
  • Best-in-class parental leave.
  • Monetary incentives and company-wide recognition for impact and dedication.
  • Medical, dental, and vision insurance.
  • 100% company-paid short- and long-term disability insurance.
  • 100% company-paid basic life insurance.
  • Optional discounted legal aid and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

R

Engagement Manager

Rockstar 1-10 Professional Services

Engagement Manager at a clean energy finance company, helping renewable energy developers use a PWA compliance platform while scaling customer operations and product offerings.

United States Full-time Senior Customer Success Manager
CRM
1 day, 3 hours ago
Pine Services Group

Success Manager

Pine Services Group Internet Software & Services

The Vested Group, a Pine portfolio company and Oracle NetSuite Solution Provider, is hiring a fully remote Success Manager to lead relationships, delivery coordination, and long-term optimization for complex inVESTED PRO clients.

Anywhere Full-time Senior Customer Success Manager
ERP NetSuite
2 days, 2 hours ago
Fresh Prints

Customer Success Manager (Jewelry Industry)

Fresh Prints 251-1K Textiles, Apparel & Luxury Goods

Frontier is hiring a Jewelry Account Manager / Customer Success Manager for EverSpark, a technology-enabled custom jewelry manufacturing platform, to guide customers and coordinate orders from design through delivery.

South Africa Full-time Junior Customer Success Manager
CRM
2 days, 2 hours ago
A

Work From Home - Client Care Manager

AO Garcia Agency Insurance

Remote team role helping families understand and establish protection options through a structured, purpose-driven process.

United States Mid Level Customer Success Manager
2 days, 2 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers