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Associate Partner - Customer Success (Healthcare Provider)

2 months, 4 weeks ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Innovaccer

Innovaccer

Innovaccer is a top data platform for value-based care, providing unified patient data solutions to revolutionize healthcare outcomes worldwide.

IT Services
1K-5K
Founded 2014
$379M raised
View All Jobs 21

Description

  • Own renewals, expansion, retention, and renewal forecast accuracy across an assigned enterprise healthcare portfolio.
  • Develop and execute account growth plans tied to customer business priorities and value realization.
  • Serve as the primary executive contact for VP, SVP, and C-suite stakeholders.
  • Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment.
  • Build and maintain stakeholder maps, success plans, and risk mitigation plans for each account.
  • Monitor account health, surface churn risk early, and drive corrective actions through delivery teams.
  • Act as an executive quarterback across Product, Engineering, Analytics, and Delivery to align commitments and outcomes.
  • Influence roadmap conversations using customer insights, market context, and account needs.
  • Use data, analytics, and outcomes evidence to prove value, support renewals, and enable expansion conversations.
  • Translate healthcare, clinical, and operational metrics into clear executive narratives and recommendations.

Requirements

  • 8–12+ years of experience in healthcare consulting, customer success, account management, or enterprise SaaS.
  • Strong background in healthcare operations, payer/provider models, or clinical analytics.
  • Experience owning senior executive relationships.
  • Demonstrated commercial mindset with understanding of revenue, margins, and growth levers.
  • Ability to set direction, make judgment calls, and hold teams accountable without formal authority.
  • Strong written and verbal communication skills.
  • Ability to drive outcomes in ambiguous, fast-changing environments.
  • Experience working with distributed and offshore delivery teams.
  • MBA or equivalent strategic training strongly preferred.

Benefits

  • Generous paid time off, including 22 days of fixed time off per year plus company holidays.
  • Best-in-class parental leave.
  • Monetary incentives and company-wide recognition for impact and dedication.
  • Medical, dental, and vision insurance.
  • 100% company-paid short- and long-term disability insurance.
  • 100% company-paid basic life insurance.
  • Optional discounted legal aid and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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