Innovaccer

Innovaccer is a top data platform for value-based care, providing unified patient data solutions to revolutionize healthcare outcomes worldwide.

IT Services

Information Technology

1K-5K (2250)

Founded 2014

$379M raised

17 open positions

Links

View All Jobs

Associate Partner - Customer Success (Healthcare Provider)

2 months ago

United States

Full-time

Lead

Customer Success Manager

Customer and Technical Support

Apply Now

Innovaccer

Innovaccer is a top data platform for value-based care, providing unified patient data solutions to revolutionize healthcare outcomes worldwide.

IT Services

1K-5K

Founded 2014

$379M raised

View All Jobs 17

Description

Own renewals, expansion, retention, and renewal forecast accuracy across an assigned enterprise healthcare portfolio.
Develop and execute account growth plans tied to customer business priorities and value realization.
Serve as the primary executive contact for VP, SVP, and C-suite stakeholders.
Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment.
Build and maintain stakeholder maps, success plans, and risk mitigation plans for each account.
Monitor account health, surface churn risk early, and drive corrective actions through delivery teams.
Act as an executive quarterback across Product, Engineering, Analytics, and Delivery to align commitments and outcomes.
Influence roadmap conversations using customer insights, market context, and account needs.
Use data, analytics, and outcomes evidence to prove value, support renewals, and enable expansion conversations.
Translate healthcare, clinical, and operational metrics into clear executive narratives and recommendations.

Requirements

8–12+ years of experience in healthcare consulting, customer success, account management, or enterprise SaaS.
Strong background in healthcare operations, payer/provider models, or clinical analytics.
Experience owning senior executive relationships.
Demonstrated commercial mindset with understanding of revenue, margins, and growth levers.
Ability to set direction, make judgment calls, and hold teams accountable without formal authority.
Strong written and verbal communication skills.
Ability to drive outcomes in ambiguous, fast-changing environments.
Experience working with distributed and offshore delivery teams.
MBA or equivalent strategic training strongly preferred.

Benefits

Generous paid time off, including 22 days of fixed time off per year plus company holidays.
Best-in-class parental leave.
Monetary incentives and company-wide recognition for impact and dedication.
Medical, dental, and vision insurance.
100% company-paid short- and long-term disability insurance.
100% company-paid basic life insurance.
Optional discounted legal aid and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Project Engagement Manager - SaaS

Tekion 1K-5K IT Services

Tekion is hiring a customer engagement manager to lead strategic client engagements for its cloud-native automotive platform, coordinating delivery across internal teams and ensuring successful outcomes for customers.

United States Full-time Senior Customer Success Manager Project Manager

$90k-$150k

Asana CRM JIRA Salesforce

8 hours, 44 minutes ago

Apply

8 hours, 44 minutes ago

Customer Success Manager, SEUR

GitLab 1K-5K Internet Software & Services

GitLab is hiring a Customer Success Manager to help customers achieve business outcomes, expand adoption of the platform, and drive retention and growth in a remote global environment.

France Spain Full-time Mid Level Customer Success Manager

CI/CD DevSecOps Git

8 hours, 44 minutes ago

Apply

8 hours, 44 minutes ago

Customer Success Manager, Mid-Market

Greenhouse Software 251-1K Professional Services

Greenhouse is hiring a Customer Success Manager, Mid-Market to manage customer relationships, drive retention and expansion, and help customers realize value from the company’s hiring platform.