Technical Delivery Manager

2 weeks, 4 days ago
Full-time
Mid Level
Project and Program Management
Inizio Evoke

Inizio Evoke

Inizio Evoke is a global health marketing and communications platform that focuses on transforming healthcare by leveraging data-driven insights and human-centric strategies to enhance patient support and market access solutions.

Professional Services
Founded 2000

Description

  • Own daily Kanban board health for support and delivery operations.
  • Maintain visibility into intake, backlog, active work, blockers, aging items, dependencies, and completed work.
  • Ensure tickets have clear owners, current status, priority, next step, and target timing where applicable.
  • Monitor work-in-progress and surface bottlenecks before they become delivery risks.
  • Keep tools such as ZenHub, Jira, GitHub Projects, or similar platforms current and useful.
  • Coordinate routine technical support work across platform, product, engineering, and support stakeholders.
  • Help capture, triage, categorize, and route incoming support requests.
  • Track follow-through on incidents, support issues, operational tasks, and handoffs.
  • Facilitate standups, Kanban reviews, backlog refinement, weekly planning, and status checkpoints.
  • Prepare weekly updates on progress, priorities, blockers, backlog health, risks, and support needs.
  • Escalate unresolved blockers and high-priority risks with enough context for leadership action.
  • Support workflows connected to automation, AI-assisted support, and agentic AI development practices.

Requirements

  • 4 to 7 years of experience in technical delivery management, project management, agile operations, support operations, or delivery coordination.
  • Experience supporting software, platform, product, developer-facing, or technical support teams.
  • Hands-on experience maintaining Kanban or Agile workflows and driving task follow-through.
  • Experience preparing meeting notes, action logs, delivery updates, and status reports.
  • Strong organization, attention to detail, and follow-through.
  • Working knowledge of Kanban flow, backlog management, WIP tracking, blocker management, and continuous improvement.
  • Ability to follow technical discussions and ask clarifying questions when scope, priority, or ownership is unclear.
  • Comfort operating in a fast-moving environment.
  • Experience with tools such as ZenHub, Jira, or GitHub Projects is preferred.
  • Experience supporting automation, AI-assisted delivery, or agentic AI workflows is preferred.

Benefits

  • Base salary range of $115,000 to $125,000 USD.
  • Flexible benefits package.
  • Personal support offerings.
  • Tailored learning and development opportunities.
  • Inclusive hiring approach that encourages candidates to apply even if they do not meet every requirement.

Interested in this position?

Apply directly on the company website

Apply Now

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